Computer help please

Discussion in 'Computers' started by buttons, Oct 31, 2013.

  1. buttons

    buttons Funster

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    Computer help please.....I am in the process of clearing a friends laptop of some scareware. I understand the process but am having difficulty getting the rescue boot disc to run.
    His problem is that his screen has been locked with a picture. Normally can start in safe mode and do the business but this bugger wont let you start in safe mode it just blue screens. So.....I have downloaded a Kaspersky rescue boot disc to cd but just putting it in the drive doesn’t auto run the disc.
    A couple of bits of info would be handy. 1. can I check that the disc is downloaded properly and 2. how do I load this disc onto his computer. Any help would be useful thanks.:cry:
     
  2. Billy23

    Billy23 Funster

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    IMO, not worth messing about with it, just do a clean install of the OS (Windows, Linux, whatever).

    Sorry should have put, I hope that helps. :)
     
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  3. freelanderuk

    freelanderuk Read Only Funster

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    You may have to press f2 or f8 or delete as you try to boot to gain entry to the bios to enable boot from CD/DVD drive first and not hard drive
     
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  4. buttons

    buttons Funster

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    One other point I downloaded the cd in windows 7 and the recipient laptop has Vista but I think the rescue disc runs Lynux so hope it wont be a problem. I still have my "L" plates on I'm afraid.:Smile:
     
  5. TheBig1

    TheBig1 Funster Life Member

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    a linux disc will boot from the dvd drive provided you set the boot order in the BIOS to boot from the dvd drive first. the windows version on the machine is pretty irrelevant as it loads its boot sector from the dvd

    dependent on which bios manufacturer you have, it could be esc, del, f1 or f2 to enter bios just as the computer starts up. then scroll through settings find and change the boot order. or on some systems f12 will give you a boot drive menu

    once you have control of the system back try installing malwarebytes to remove all the spyware and malware from the system
     
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  6. buttons

    buttons Funster

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    Thanks TB1 that is helpful I will have a practice before I go around to him on Saturday.
    The download also gave me an option of loading it to a usb mem stick. Would I have to follow the same for uploading from that.:thumb:
     
  7. TheBig1

    TheBig1 Funster Life Member

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    not all BIOS versions allow booting from usb, however if they do its the same procedure to change boot order. if you do use a thumbdrive, remember to change the boot order back to hard disc when youre finished. its possible to kill a system with an infected usb drive as there is a virus doing the rounds that wipes the BIOS as it boots up if you leave it in a usb slot. they make use of a facility to update the BIOS from usb, which was a good idea till some pillock wrote the virus
     
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  8. buttons

    buttons Funster

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    Thanks for the help, I found that F12 was the key to enter Bios then it was all plain sailing, the Kaspersky boot disc worker a treat. His laptop is now maleware and scareware free and ready for his next dodgy site encounter.:Doh:
    This particular scareware can be a real pain, it locks out you screen with a graffic of a police authority and stops any entry even in safe mode. It displays your name and address and starts your web cam filming your every move demanding a ransom and making threats if you don't pay. To add insult to injury you get some Asian sounding gentleman phoning you on your home phone each day telling you your computer has been locked and you must pay or suffer the consequences.
    Thanks again:thumb:
     
  9. ShiftZZ

    ShiftZZ Funster Life Member

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  10. buttons

    buttons Funster

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    Thats the one, it is the second time he has been infected and it has progressed now not letting you use safe mode. I'll have a read through your link a bit later cheers:thumb:
    Have you come across anyone that has been infected.
     
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