Clutch gone on 2yr old van.Juddergate?

Discussion in 'Motorhome Chat' started by david price, Apr 6, 2009.

  1. david price

    david price Read Only Funster

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    The clutch on our 2 year old van (this month) went just as we reached perpingan france,on our way back from santa sussanna spain.
    It has got just over 11000 miles on the clock.Yes we do have judder in reverse if not careful.I am waiting at present to hear from fiat to see if they will fix under warranty.Will let you all know the outcome.
    At present the fiat dealer in perpigan wants to strip down and see if it is a faulty clutch or down to the way the van has been driven.I have been driving well over 20 years and never had to replace a clutch.I know clutches are not normally covered under warranty but feel that with such low milage the clutch should not have gone.
    Just had a call from fiat and at present still no fix for the 3lt.No further forward with the clutch but my gut instinct says they will come back and say driver error.
    My insurance company are translating for me.
    Safeguard my insurance company have been fantastic.There were 6 of us and they arranged taxis,hotel rooms,flights back to uk etc,so they have been worth every penny.
    Also three years ago a spanish driver went all down the side of our motorhome when we were returning from portugal and were very quick to resolve the issue when we got back into the uk.Repairs authorised within 48 hours.We had an autotrail cheiftan g at the time and it took them ages to get the parts out.
    If you have a tag axle and break down in france prepare to watch a comedy show.I thought it was like watching abbot and castello in action,my wife said i watched them like an hawk and i probably did but if i never corrected them on a couple of occasions then i would now be minus a front skirt on my motorhome.Funny to think about how they worked now but not so funny at the time.I must get to learn more french.
    Motorhome still in perpigan so not going anywhere this easter.
    Will let you all know how i get on.
    Dave
     
  2. Losos

    Losos Read Only Funster

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    To have a clutch go at 11,000 miles is terrible, no matter how you drive it's my opinion that a new clutch should last at least four times that mileage. I think a lot of people will be watching this thread to see how you get on with FIAT.
     
  3. Yetties

    Yetties Read Only Funster

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    A thought on this one

    Whilst this seems very low mileage for a clutch to go on a modern vehicle and it may have been faulty, if Fiat will not accept this and replace it under warranty but insist in presenting you with a bill.

    Tell the garage that if you have to pay the bill you want all the parts that are replaced and paid for by you returned to you.

    This will at least give you the option to have them inspected by the manufacturers UK service agent this is the clutch its self that I am talking about not Fiat

    It could be a way of you being able to put together a claim to have a go at Fiat with.

    The only downside is there maybe unit surcharges involved that you may have to pay to get them to give you the old units as often clutch components are supplied on an exchange basis

    If you would like any more on this tack please PM me and I will chat with you on the phone

    Neil
     
  4. Geo

    Geo Trader - Funster

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    Old unit surcharges are normally only applied when a Recon clutch is fitted as they require your old unit for reconditioning
    when a NEW clutch is fitted the manufacturer has no interest in your old unit, ergo no surcharge
    Dont "Ask" DEMAND the old parts and push your claim for all its worth:thumb:
    Geo
     
  5. hilldweller

    hilldweller Funster Life Member

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    I'll see your 20 years and raise you 30 years.

    Memory is not thst good but I'm sure I've never replaced a clutch in the last 20 odd years and I have run a number of cars over 100K miles.

    You've a hard fight on your hands but do your best. Keep posting here, you never know we may be able to toss in the odd suggestion.
     
  6. DESCO

    DESCO Read Only Funster

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    With a bit of luck! Fiat are having such a bad time with the transmission on the new base units,my advice is to get the old parts and push the matter for all your worth. many are getting the clutch replaced under warranty.

    You are not alone in this matter, the fault is well known throughout Europe. It is nothing to do with the way you are driving,but a fault in all the gearboxes, reverse gear is to high.:Eeek: The only way to reverse at a controllable speed is to slip the clutch, then you get the judder, then burnt out clutches.

    If you look around the forums this has been going on for over 2 years now, and still no end in sight.:cry::cry::cry:

    Dave
     
    Last edited: Apr 6, 2009
  7. Yetties

    Yetties Read Only Funster

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    I agree with you completely on that but if Fiat decide that its not a warranty job they might not fit genuine parts they may fit pattern to increase the profit
     
  8. Shubberdog

    Shubberdog Deleted User

    Too my way of thinking this is just another reson to avoid Fiat based conversions at all costs:swear:
     
  9. DESCO

    DESCO Read Only Funster

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    Shubberdog.

    That is the reason I am glad that I went for a Ford not a moments trouble.:thumb::thumb:
    Now I have read the problems that others have, and still no end in sight.:Eek!:

    Dave
     
  10. dshague

    dshague Funster

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    hi there david we were camped two vans in front of you at santa sussanna in spain.
    sorry to hear about your problem . came over mountings like you said good scenery .
    good luck to you .
     
  11. chigman

    chigman Read Only Funster

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    Spot on mate. The fiat that I own now is a first for me, but having had dealings and many telephone conversations with this shower, it is definately my last fiat ever. I strongly advise against buying a fiat based motorhome at this moment in time.

    steve
     
  12. Oscarmax

    Oscarmax Read Only Funster

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    David Price,

    If you have raised this transmission problem with your supplying dealer within the intial 12 month period, and Fiat have not resolved it, you contract still stands with your dealer for 6 year under the Sale of Goods Act, If that is the case I would seek some legal advice.:thumb:
     
  13. david price

    david price Read Only Funster

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    clutch

    Thanks all for your replies.
    Will ask for old clutch,there is a transmission specialist not far from where i live and i will ask them to give it the once over.I will try to get them to get a move on,it has been a week now and we have washing in the shower cubicle,other bits i could do with and worst of all my pillows.We have been and got new ones but they are not the same.
    Dave.
     
  14. ginge61

    ginge61 Read Only Funster

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    F.I .A.T:Rofl1::Rofl1: FIX IT AGAIN TOMORROW good luck with it
     
  15. peter t

    peter t Read Only Funster

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    At present the fiat dealer in perpigan wants to strip down and see if it is a faulty clutch or down to the way the van has been driven..........

    How do they work that one out then ??? do they have some special gadget that tells them how the vans been driven, high milage vans/cars wear out clutches which is normal, clutches which cook their linings , or break around the centre boss are normally due to overloading which can be attributed to many things.... two year old vans with a low milage don't think so.:Eeek:

    Would be interesting to know how the clutch finally gave up... bang no drive then stop or slip slip stop. as it where.

    Pete.
     
  16. ginge61

    ginge61 Read Only Funster

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    always the same driver error etc we use the excuse passanger error when someting goes wrong with the sidecars its just fiat that wont admit it
     
  17. DESCO

    DESCO Read Only Funster

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    David

    Get the garage to ring Fiat, they have been replacing clutches under warranty, this problem all stems from the fact that too higher reverse gear has been fitted, and to reverse under control you must slip the clutch. Consider yourself lucky some have compleatly destroyed the gearbox.
    Fiat have dealt with this problem in a disgusting manner for about 2 years now, and still will not say what the final outcome will be.:shout::shout::shout::shout:

    This is the reason that I would never consider any Fiat again.

    Dave
     
  18. Oscarmax

    Oscarmax Read Only Funster

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    If we are talking about a 3 litre X250, you will also need a new Dual Mass flywheel, slipping the clutch due to a high reverse gear causes the flywheel to overheat.
     
  19. 656

    656 Read Only Funster

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    Thames fiat replaced my clutch after 17000 miles under warranty. They did try to use the "It's the way you drive" ploy but after a bit of a barny decided to do it under warranty. The Fiat customer service that the garages use in the UK have an 0800 number that must not be given to customers under any condition. That number is 08003890019 but remember, you never got it from ME!!!!
     
  20. david price

    david price Read Only Funster

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    clutch

    Peter t,
    the engine started to over rev in 3rd gear and above and slow to pick up speed in lower gears was the first sign of a proplem,i managed to do about 40 miles before i could get no gears at all and noticed there was fluid coming from clutch area as well.
    Have spoken to caravan guard today and garage are still looking for me to pay before even ordering clutch.I have advised them to get it to uk where i can take control.
    I am probably going to have it taken to the garage where i get all our vehicles done.As far as i am concerned as long as they use fiat parts i am breaking no rules.I will speak to fiat again tomorrow but up to yet they have been a waste of time.i have been given a case referance number and been told that they are aware of the judder problem,but will not admit any liability for clutch.
    Maybe worth while putting something on watchdog website?£60000 on a van that in my opinion has not even been fully run in.Now my dillema is do i use my usual garage where i will get a good job done and save 2 to 3 hundred pounds on fiat prices or get it taken to fiat in wolverhampton where it may or may not be fixed under warranty?
    Dave
     
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