Chinese shop keepers in Spain

Discussion in 'Spain' started by Mattyjwr, Apr 4, 2016.

  1. Mattyjwr

    Mattyjwr Funster Life Member

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    We're on holiday in S Spain and have ended up in three shops operated by Chinese staff and have been shocked as to how miserable or surly they have been. We have been followed around the stores by staff who then seem to find it disturbing when we've asked for help and we've struggled to get a smile or greeting out of any of them.

    I returned some items today that had failed after one or two days' use and nearly ended up having a row as they nearly refused to accept the returns and then had the audacity to state that they did not want me returning any of the replacement items if they failed again.

    I know that Spain has different laws regarding the sale of good acts, returns etc. but I don't expect to have someone try to shout at me because I had the front to return items that had failed so quickly. (The laws in the UK seem to be much more favourable to the consumer than they are in Spain).

    I've never had such bad customer service; I have been to Spain many times and often use Chinese shops in the UK so it seems to me that Chinese shop keepers really don't care about their customers in Spain. Am I wrong? If I am not, what makes them so unhelpful here in Spain?
     
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  2. jumar

    jumar Funster

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    YEP...Agree 100% Buy Spanish.
     
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  3. sallylillian

    sallylillian Funster Life Member

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    Its a bit like the English speaking in a loud, slow but English language voice to a foreigner hoping that somehow they will understand, consider it in reverse. Maybe their natural tongue is Chinese, they speak Spanish.. how well? and now they have to speak English, not asking for a pint of milk but deal with an upset English person trying to return an item. Suppose you were Chinese, did not speak English trying to return a product in the UK with a Spanish counter assistant who spoke some English, its easy to see how things could become explosive?
     
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  4. Mattyjwr

    Mattyjwr Funster Life Member

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    Interestingly, it was only the Spanish shop floor worker that smiled, asked if I needed any help when I was browsing and guided me.
     
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  5. ABZSteve

    ABZSteve Funster

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    你说中文吗 (nǐ shuō zhōng wén ma) perhaps you might have got a better response if you did, just a thought. I know I do when dealing with Chinese folks (y)
     
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  6. Mattyjwr

    Mattyjwr Funster Life Member

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    Sure. They spoke far better Spanish than English but I wasn't upset at the start and only raised my voice after she had been shouting at me for returning stuff that had broken so quickly and she stated that I should not be returning the new items if they too failed. There wasn't a smile, apology or offer of assistance just a shrug of shoulders, instruction for me to find direct replacements and a load of cr*p about not doing refunds and then she dismissed me to try and serve the next customer. The conversation started in Spanish but I finished it in English as I did not want any of the other customers in the queue to mis-understand what was going on. It seems that the Chinese shop keepers just don't care about their customers, just the money that they can grab at the time.
     
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  7. Mattyjwr

    Mattyjwr Funster Life Member

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    How about:
    我不会说中国话,但如果你想要,我们可以在西班牙语交谈。请不要把我当成狗。
     
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  8. Jim

    Jim Ringleader

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    I thought they were very similar to our consumer laws. Additionally you can report them with an official claims form. Though what good it would do is anyones guess.

    For better satisfaction, you could Learn this phonetic phrase for your next visit. Doo-ooolie-Mo-Chow-Hi but only use it on leaving and be prepared to run, as it does ask him to perform a sex act on his mother. :)
     
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  9. Geo

    Geo Trader - Funster

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    I agree
    The Spanish shop keepers in China are just the same:rolleyes:
     
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  10. Jim

    Jim Ringleader

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  11. Billy23

    Billy23 Funster

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    On a planet...far, ....far away.
    What you say it true, they are all the same, well they are near my house in Spain.

    I hear the the Spanish government have a deal with the Chinese government and Chinese shop owners do not pay Spanish tax for the first 3 years they are in business. Trouble is that every business has a new owner.........you guessed it, every 3 years. Now that just could be why they don't have to be nice.

    Well that's what my Spanish friend tells me.
     
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  12. laird of Dunstan

    laird of Dunstan Funster Life Member

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    I'm at this moment working in an office occupied by Chinese both male and female ,I have spoken to them during ciggy break and found them to be OK ,the guys at the top definitely have superior syndrome but then again so do a lot of Brits ,I would like to say good morning to them in mandarin but don't know how too.
    There is no excuse for the service that you were given ,perhaps their initial off handed ness should have warned you off ,if they had been like that to me I'd have looked elsewhere for the products ,don't know Spanish law ,but there must be an equivalent sale of goods act in Spain
     
  13. Mattyjwr

    Mattyjwr Funster Life Member

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    I thought that the had similar laws to us too but I didn't find much recent legislation when I returned and the information that I did find was not good. It appears that most stores offer 14 days return to them for repairs etc. After that, the item needs to be returned to the manufacturer directly. Some companies here seem print their receipts using ink which appears to fade within a month or so, even when kept in the box that the item came in. And, items must be returned in their original packaging. It doesn't seem as good as our system.

    The shop that I bought the items from had a 7 day return policy (which I was within) which I believe is illegal but as others in the shop said, they are a law unto themselves and they get a away with it.

    The value of the items wasn't even that much, it was the contempt that they showed for me as a customer and their flagrant breach of what limited return laws in Spain that peed me off the most.
     
  14. Eeyore

    Eeyore Read Only Funster

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    Surely not fair to condemn all of the thousands of Chinese shopkeepers in Spain on the basis of one or two unfavourable encounters ?

    The Chinese are not the most effusive people but we've always found them polite and correct where ever we've met them.

    We returned a non functioning MP3 player last year and the shop keeper used his phone and a translate program so that we could explain the problem. We wrote in English on the screen, it tranlated, he read it and wrote in Chinese and it tranlated back to English and then Spanish for the benefit of a Spanish lady in the shop who' d helped as well by translating our poor Spanish into Spanish that the shopkeeper could understand. A lot of laughs on the way and we got a replacement MP3 player that still works.

    Perhaps I should start a thread as to how helpful all China Shop assistants are....
     
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  15. Mattyjwr

    Mattyjwr Funster Life Member

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    Agreed. However, the items that we wanted were not ones that would normally be expected to fail - I thought that I was on safe ground.

    I was further surprised as to how cr*p the other items in the shop were - so many items at such low quality. It doesn't matter if the items are cheap - if they are too cr*p to use, you might as well throw money down the drain.
     
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  16. Jim

    Jim Ringleader

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    That's easy. Mandarin and Cantonese would be a nod while saying "nee-how"
    But Hello on the phone is always "Wai" Pronounced "Way"
     
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  17. Mattyjwr

    Mattyjwr Funster Life Member

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    Feel free to start the tread. As I said before, I've not had bad customer service before. It is, however, coincidental or bad luck that of the three Chinese operated stores in the village / town, all three of them have provided miserable service over the last few days.
     
  18. Mattyjwr

    Mattyjwr Funster Life Member

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    This is the legislation that I was expecting to see applied; it seems to be ignored by many retailers according to the threads that I was reading.
    http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=URISERV:l32022

    The shop keeper did (begrudgingly) offer to replace the items that broke but as both failed in the same place, I didn't have any confidence in the replacements from the same batch.
     
  19. jumar

    jumar Funster

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    I bought a Glue Gun from a Chinese shop here in Totana, after using it just 2 times it shorted out and virtually melted, So I should know better that buying electrical items from such a shop, well I do know better and also know its not worth the effort to drive back into town and request a replacement, as per the first posting. I just threw it in the bin, after it had cooled down, and got the Bostik out, bought from the same shop, do not think it was Bostik but a copy, called Bostic. ;)
     
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  20. Geejay

    Geejay Funster

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    Good to national stereotyping is alive and well. Thank god us Brits are perfect, esp the ex-pat types.
     
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