Chausson Ford Service Schedule

Discussion in 'Chausson' started by Craig Rogers, Feb 7, 2012.

  1. Craig Rogers

    Craig Rogers Read Only Funster

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    Our Flash 03 is based on a 2010 Transit FWD 2.2 with the 140bhp upgrade.

    I noticed that the service book hasn't been stamped. We bought it 17 months old as an ex-demo back in November.

    It's registration date was June 2010, it's just passed 8,000 miles and has had no service.

    Contacted the (Chausson) dealer who we bought it off and they are saying it's 20,000 miles or 2 years. Contacted Ford who say that it's 20,000 miles or annually, unless it's got a DPF then it's 15,000 miles or annually.

    Does anyone know which it is. Not sure if it's got a DPF (Diesel Particulate Filter) or not? Either way, I think the dealer has screwed up and never got it serviced and now trying to back out. Once all this has been sorted, we won't be going back, to be honest, they've been a pain from the start and just had enough now.

    I've also emailed Chausson to have them confirm too.
     
  2. reader

    reader Funster

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    I think Ford changed their minds on service intervals a couple of years ago. We got our van in 2008 and it clearly said the 1st service was "X" miles or 2 years.
    I took in to the main dealer for the 1st service (@2) and they were adament that it should be done annually. I let them do it as I think 2 years is far too long to have the original oil in the engine. They then went onto say that due to low mileages covered they would only change the filters every second year.
    All history now now as my local garage who happens to own a motorhome has done it since with tlc
     
  3. jonandshell

    jonandshell Funster

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    15K or annually!:BigGrin:

    Its the same for my 57 plate 85 PS FWD work van and our 10 plate 140 PS RWD motorhome.
     
  4. jonandshell

    jonandshell Funster

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    We do about 4k per year in our Transit-based MH.
    The service schedule for a Transit is 15k or yearly.
    We are observing this whilst the Transit is in warranty, however once the warranty is up, we'll get the book stamped every 2 years.
    'What about the oil?' I hear you cry!
    Well, considering that our Transit was built in Turkey in 2008 and took 2 years to get to first registration in 2010 before being run for a further year to it's first service, the oil was 3 years old!!!
    If Ford are happy to stand by the warranty under those circumstances, then the oil must be of sufficient quality to last 2 yrs!!!
    Fully synthetic oils tend not to suffer from the oxidation and breakdown suffered by mineral products, so a 2 year/8K service sounds OK in my book!
     
  5. Craig Rogers

    Craig Rogers Read Only Funster

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    Hmmm,

    The plot thickens.

    In the service schedule, it seems to mention (it's in French) "2 ans", 2 years.

    This is probably what the dealer is working from. I'll wait for Chausson to reply with their verdict then go with that. However, Ford UK, state the 15K/20K depending on DPF fitment.

    I'll let you know.
     
  6. jonandshell

    jonandshell Funster

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    I would listen to Ford UK, they are the ones who will honour the warranty if something expensive goes bang!:thumb:
     
  7. Craig Rogers

    Craig Rogers Read Only Funster

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    Exactly my thoughts, but it's too late now, registered June 2010 and never had a Cab service so far as the dealer is working at a 2 year interval. :cry:
     
  8. jonandshell

    jonandshell Funster

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    It might be worth a word with Ford Customer Service.
    If you explain the full circumstances, they might be OK with continuing the Ford warranty, if for example, you had it dealer serviced asap. The low mileage would be in your favour.
    If not, I wouldn't know where to go next. Perhaps get it serviced and keep my fingers crossed! Some dealers are bloody awful I do agree.
    Have you asked the supplying Chausson dealer if they are able to put a retrospective stamp in the book in some way? Perhaps with a garage they use for chassis/cab repairs?
    It doesn't have to have been serviced by a Ford dealer for the warranty to be still valid. This is a recent EU directive.
     
  9. Craig Rogers

    Craig Rogers Read Only Funster

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    I will be having a(nother) word with the dealer, but I'll wait for Chausson to respond first. It's 2 years old in June anyway, so fingers crossed, it won't require any Ford warranty work, but Sod has a clever way of enforcing it's law sometimes!
     
  10. M1TCH

    M1TCH Read Only Funster

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    My Transits Five years old in May its the 2.4 TDCI 140BHP the service intervals are every Two years or 20k miles on the 140bhp engine according to my dealer but ive had it serviced every year due to it being stood more than an average builders van etc just a note the Ford customer service depatment are as much good as a chocalate fire guard Gray.
     
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