Camping and Caravanning Club

Discussion in 'Motorhome Chat' started by Tiberius901, Aug 20, 2012.

  1. Tiberius901

    Tiberius901 Read Only Funster

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    7 years motorhoming, 7 years caravanning, 2 years tenting. 16 years as a member of the "friendly club". 16 years on many club sites in the UK, several years travelling Europe using Carefree travel. Only this year have we decided to expose ourselves to the less friendly independent sites and engage in the disreputable pursuit of wild camping in the darkest extent of Argyllshire. After one month of going off the rails I now come home relaxed after our travels and my wife does not have to talk me down from selling the van and wrestling with the anti-depressants. How encouraging it is to arrive at a site at 11pm, walking nervously to the reception to only be greeted by an a4 sheet of paper telling you to park where you want and the roundsman will take the fee in the morning. Oh how i dont miss the red polo shirted greeting through the teeth that it will cost forty five pounds and you will have to use the car par because you have the temerity to want to leave at seven to pick your son up from the airport. Twenty pounds less to have a site where the owners actually want you to relax rather than be seen as an irrelevant obstacle to the wardens desire to sit in their awnings eating chips and waiting for their own friends to arrive. Twenty pounds less not to be told that it costs forty five pounds for one night because "you will have kids", twenty pounds less to be told that you can leave whenever you come back fron hill walking, seven oclock should be fine, twenty pounds less for a site that is not full of old cronies in their swift cottages block booking the sites months in advance so that there is absolutely no flexibility, never turn up to a friendly site unnanounced because you will be told, in a friendly way that there is no vacancies and that they cannot believe you wouldnt call in advance. Every year in nearly every site we have come across nearly every form of poor customer service, ever increasing site fees and an unnerringly unhelpful approach to the nuisance that is normal family members. After sixteen years I am convinced that the C and C club represents everything that camping and caravanning should NOT be about. I do hope you post this because I do feel that many more people will have this experience
     
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  2. Barclaybasher

    Barclaybasher Funster

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    WOW! - just let it all out! - Looks like things can only get better!
     
  3. Pikey Pete

    Pikey Pete Read Only Funster

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    I have to agree with most of what you say.

    I am a member of both Clubs, but only so I can use their CL/CS sites, when in the UK.

    I got out of the habit of using their main sites long ago.

    Pete:Cool:
     
  4. Pammy

    Pammy Read Only Funster

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    and don't forget...

    The lack of 'Duty of Care'

    We stayed at the Blackmore c & C club site at Hanley Swan from Saturday 11 August to Thursday 16 August. For those of you who don't know, my hubby Geo had a heart attack on the Sunday and was taken by ambulance to the Worcester Royal Hospital. I was told by the less than caring wardens that at 11pm the gate would be locked and I would have to park my car in the car park if we returned after this time. This meant that if I had been able to bring Geo home that evening after 11pm, he would also have to walk quite a distance from the car park to get back to our RV. After some lengthy discussion and letting them know how unreasonable they were being, the wardens said that they would open the gate for us providing the Manager was agreeable to it. It was some 2 hours later that I received a phone call from them saying that they would be able to unlock the gate providing Geo was in the car, otherwise as originally stated if I was on my own then I would have to park in the car park and walk down to the RV. This is in fact what I had to do which I was still not happy about as there were no lights on around the camp site at all so I was completely walking in the dark.

    What worries me as well - this ruling is a standard ruling - what happens if the emergency services want to get in to tend to a critically ill person during the hours of 11pm and 7am. Would the wardens ring the Managers for their approval before opening the gate.

    This site in particular is supposed to be a four or five star site - well it isn't in my book and if this is what C & C sites are about then you can keep them. :Angry:
     
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  5. f6c

    f6c Funster

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    Well said:Wink:
     
  6. Destination Unknown

    Destination Unknown Funster

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    Hi Pammy sorry to hear about Geo's heart attack but very pleased that he is OK now. :thumb::thumb:

    We like Itinerant Pete only use the CS's and the CL's they are more informal and more personal and the main sites of both clubs are totally overpriced.

    Regards Brian and Chris
     
  7. ourcampersbeentrashed

    ourcampersbeentrashed Funster

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    What also worries me, is that had you had to return on your own and park your car outside and walk such a distance to your motorhome is that

    had you been attacked or raped .......

    a) no one would have come to your aid

    and b) I bet they would have denied telling you to walk on your own.

    I do hope you take time to go to the national papers with this story!!!

    Lovely to see you and Geo over the weekend. Thinking of you both xxxx
     
  8. Tiberius901

    Tiberius901 Read Only Funster

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    Response to Pammy

    Pammy OP here. What an utterly horrific tale you tell, hope hubby is well on the mend. The sad thing about the behaviour oF the wardens is that in my own expeRience, having been in thirty or so sites, if you were to ask me what i thought wardens would do in those circumstances, then i would have guessed exactly their behaviour. In circumstances like that surely any half decent human being would have undertaken any task to give you some support. It beggars belief. It also confirms my thoughts about the club. You should publish that story, its a sad commentary on the way the club is run, absolutely no attempt at making people feel welcome at all. Good luck and good health to you both.
     
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  9. TheBig1

    TheBig1 Funster Life Member

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    I have to say, that had it been a caravan club site, I am certain things would of been different.
    we were staying at a cc main site where again a motorhomer had a heart attack. the wife went with her husband in the ambulance but the warden gave her their personal mobile number and not only asked to be kept informed, but also went and bought her home from the hospital later in their car. far beyond any duty of care, they were personally concerned and "human". a big difference
     
  10. the stig

    the stig Funster

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    Do you not think that this is not whether it is CC or C&CC that matters. It is down to the actual Wardens. I very much doubt it forms part of the training to be such A$$****s
    It is just down to individual personalities.
    We have stayed on a CC and the warden was very militant, and very full of their own importance! :Laughing:
    Yet we have stayed at a C&CC site and the owners were absolutely marvelous. Infact several of us walked to a pub one night for a meal and a few tipples and he told us to ring him and he would come and ferry us all back to the site. :thumb: and we were offered FREE Golf and FREE Fishing (permits required) and all for 12 pn inc ehu
    Now you don't see that often do you!
    and don't ask me where this site is, my :lips: are tightly shut! (till the red hits the table anyway)
     
  11. Barclaybasher

    Barclaybasher Funster

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  12. acting_strange

    acting_strange

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    We have just returned from a C & CC site and the wardens could not have been more helpful...very friendly....no problem at all
     
    Last edited: Aug 21, 2012
  13. alfandM

    alfandM Funster

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    well said, i total agree with you, these day's its not about people its only for the money, and most site wardens i would'nt give you a thankyou for, the c club is the same if not worse, the industry is getting alot worse, but also to mention there a lot of annoying holiday who use theae sites also, cheers Alf:Angry:
     
  14. Sloany

    Sloany Read Only Funster

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    Great post, i have cancelled my cc membership this year as im fed up of the miserable grumpy faces i have to look at as soon as my kids exit the van. My kids are well behaved but they dont seem to get a chance to prove it before the victor meldrews have formed an opinion. Leave em to it!

    Dave
     
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  15. Janine

    Janine Funster Life Member

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    I think it's possible take the best bits of these clubs and tailor them to your requirements.

    We use the C & CC temporary holiday sites and the weekend rallies, both of which typically cost less than £10 per night.

    A couple of weeks ago we were on a rally field attached to a large commercail site. Not only were we in a better spot than the big site, we paid £20 less per night!

    That more than paid for our membership for the whole year :Smile:
     
  16. cudleydudley

    cudleydudley Read Only Funster

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    why dont they give a reply

    have the CC and C&CC got anybody to reply to criticism of there "firms", surly they must lose custom from all of the "complaints" [if true or not] on the forums, do they read them ? do they care, IF, they do read them ?
    everybody knows that when your in any job you go to work, get paid for what you "should" have done, get your money, spend it on,anything, and how you like, [except taxes nobody like these] so wardens/nurses etc, are expected to go the extra mile, or above and beyond the line that "most" working folk would do.
    when they are up for a warden interview for the "job" do they get asked "will you get out of bed at night to let someone in". if the park is full [or not] will you let someone change there pitch, after knowing you have solid reservations on the rest of the site" will you always smile at the Mr-mrs grumpy [who have had a rough/rainy/hot /naughty kids,drive to site] after yourself have had a rough/rainy/hot /naughty kids sot of day". I DONT THINK SO.
    im not, have never been, and will never be, a warden/nurse etc, i go to a site/hospital, NOT expecting anything, other than what i paid for [inc a smile],if i dont get what i paid for i complain at the time, face to face, and in writing to the head shed, and will move to another site or ask for another opinion.
    these above comments, in know way decry anyones true complaints, I just try to live and let live.
    george
     
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  17. meanders

    meanders Funster - Life Member Life Member

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    We have just returned after 2 weeks in the west country having stayed at various different places. We found the cc & c&cc both far more expensive than the private sites.We stayed at Colliford Tavern site, next to Colliford Lake which was £20 and found out the next day we could have parked in the lake car park overnight for free!! never mind we will know next time. We also stayed at Doubletrees and a site near St Agnes which were a similar price. We stayed at Sennen Cove c & cc which was almost £30 night.We stayed at Carnon Downs & Wood Farm, Charmouth both of which were over £30 per night.

    Carnon Down is a lovely site with large pitches and excellent facilities so may arguably be worth the price, but we have already said that we will use private sites in the future as there are less rules & regulations, so are more relaxed.
     
  18. gillnphil

    gillnphil Funster

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    caravan club

    I have to agree wit most of your points, although most caravan club wardens I find very freindly. I think the clubs are now more of a business than club. Most people I speak to agree with me, do we really need a winter ball with DJs and cocktail dresses for gods sake ? My point is the sites are getting too cosy and with that expensive. We use cls now mostly, much cheaper, and we dont need all the santized aspects of camping. The French "aires system" basic and in the right paces work well providing you have a camping car, a no no for caravanners though.
    Phil and Gill
     
  19. gawatt

    gawatt Read Only Funster

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    First Impressions

    We've only stayed at one C&CC site so far. We joined for access to the CS sites really.

    We stopped at the new Windermere site and couldn't have been more impressed with the wardens there. They were both friendly and helpful, and though the stay was massively more money than I would normally pay, for the facilities and location I'd consider it again. I'll definitely be using CS sites over the bigger club ones on the whole, but the wardens made such a good impression I'll probably plan a couple more in.

    It's definitely down to the individuals it would seem.

    That a warden would keep the gates locked for an injured or poorly guest seems criminal to me. I hope a complaint was made.
     
  20. Tiberius901

    Tiberius901 Read Only Funster

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    :shout:OP here. I guess I have been building up to letting steam off on the subject of the C and CC. However it is true to say that, like everyone, there will be good and bad personalities within the wordens. However the real issue is the instructions that they get from management on how to run the sites. Part of their training must include how to deal with emergencies, how to help customers and how to present the club to its members and non members. I guess that is where the problem lies. Another issue is the small (relatively) cost of membership, acroos a hugen number of mebers, coupled with the uncompetitively high prices for the sites, gives a fair income to the committe and a wide and weak membership, allows the small number of committe and Company men to run the site as a small private clib with stringent and unhelpful rules, with no doubt the wardens being under severe pressure to comply or they are out. Would love to get a wardens perspective of what it is like administering the sites. Also, why not just leave the club, I guess I will but I still remain utterly astounded at the arrogance and lack of customer service with high cost that the clubs continies to display and seemingly benefit from. Perhaps it comes from the low cost of membership duping mugs like me to join and who then take 16 years to realise that most other non club sites are far superior, cost half the price and are run by people who do not need to treat customers as if they are irrelevant nuisances.
     
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