buying a van ,a cautionary tale

Discussion in 'Motorhome Chat' started by cookie, Sep 14, 2016.

  1. cookie

    cookie Funster

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    paid deposit on autotrail Savannah 2 weeks ago, at what we thought was a reputable dealer,agreed a price and gaslow to be fitted and cambelt done.

    was assured service history was all up to date including hab checks and service records.



    arrived to collect today , the salesman was oh so eager to pay first but i insisted on seeing all paperwork and checking van including a test drive.

    looked at fiat book, 3 service stamps in 5 years.
    autotrail warranty book no stamps.

    hab check they had done looked ok but said rear doors resealed and has i have read about this problem on autotrails, went out to check work done , rear doors were both completely rotten on the bottom , finger through wood rotten, all around the frames was well over 25 readings some of it read 39.

    decided to check inside van readings under seat at front were over 25. all other readings were well over what they had written, total b locks all of what they had written , no garage receipts for service / cambelt either.

    they couldn't get us off the premises quickly enough even paying us taxi home £100

    thank god for what I've learnt on forums and my Chinese damp tester.

    totally disappointed but so glad we didn't get bittten.

    now we are vanless and scared to buy another
     
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  2. Robert Clark

    Robert Clark Funster Life Member

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    You must name and shame the dealer
     
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  3. Armytwowheels

    Armytwowheels Funster Life Member

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    So glad you were on the ball and didn't buy a lemon in the heat of the excitement of getting a new van, well done. I would rather read about your waste of time than your heartache and anguish at trying to get problems resolved.
     
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  4. tonka

    tonka Funster Life Member

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    Come on... Name and shame.. Dont let some other poor sod get a rotten Autotrail.. :(
     
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  5. Langtoftlad

    Langtoftlad Funster Life Member

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    There are reputable dealers - but they won't have bargains as such because they have to pay to have that reputation... premises, good staff, quality workmanship and make a profit.
     
  6. Riverbankannie

    Riverbankannie Funster

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    Well done on dodging the bullet. I must admit to being a bit green and in your position would probably have taken dealers word.
    As you say, this forum is so informative.
    Hope you find what you are looking for soon.
     
  7. cookie

    cookie Funster

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    but this presumably was a very reputable dealer, glowing reviews
     
  8. cookie

    cookie Funster

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    and i feel sorry for the person who buys it if they put it back on the forecourt slightly repaired, it has damp all along the drivers side at the bottom
     
  9. Robert Clark

    Robert Clark Funster Life Member

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    More reason to name someone who's ripping customers off by trading on a supposed 'good ' reputation.
    Greed sometimes gets the better of motor dealers
     
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  10. NickNic

    NickNic Funster Life Member

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    If you don't want to directly name and shame just give us a few clues, like where they are located, what if any marques they are dealers for, things like that.

    That way anyone who is interested can work it out for themselves (y)
     
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  11. Langtoftlad

    Langtoftlad Funster Life Member

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    You could always [also] put your cautionary tale in the "Reviews" section
    http://www.motorhome-dealer-reviews.com/

    TBH, it doesn't help anyone else dodge a bullet if you're not prepared to name the dealership...
     
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  12. cookie

    cookie Funster

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    its ok naming but they have more money than me to take me to court , i just want everyone to be aware even reputable companies can have lemons they want to ditch
     
  13. Robert Clark

    Robert Clark Funster Life Member

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    You've nothing to fear if you're telling the truth.
     
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  14. Langtoftlad

    Langtoftlad Funster Life Member

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    If you are telling the truth, the absolute truth & nothing but the truth - then you have nothing to fear.
    On what basis could they possibly institute civil proceedings?
     
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  15. DavidG58

    DavidG58 Funster

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    Pleased for you that you avoided the purchase, presumably the excitement of the first viewing hid the faults you have found now

    Rotten doors are hard to cover over, or was that information gained on here, along with the damp meter recommendation?

    Good result either way (y)

    The paper trail though is a complete con, if they said full service records but had none, I am now trying to work out how far a £100 taxi ride gets you from Nottingham :) to be sure to avoid the area
     
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  16. cookie

    cookie Funster

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    a van in the state ours was, would be impossible to pass through any quality checks we were assured over and over again it had been damp tested when they bought it and would be again .

    i think they were embarrassed, but because we had found it.
     
  17. NickNic

    NickNic Funster Life Member

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    There are a couple of candidates on the A1 aren't there?

    To be fair though I'd be surprised if either of those would do anything quite as bad as the OP describes.
     
  18. Langtoftlad

    Langtoftlad Funster Life Member

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    They paid the taxi - but did they give you your deposit back?
     
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  19. Langtoftlad

    Langtoftlad Funster Life Member

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    And if I'm thinking of the ones you're thinking of - I'd hardly say they had "glowing" reputations.

    I must admit I'm finding it difficult to comprehend the OP's reluctance to name the outfit.
     
  20. NickNic

    NickNic Funster Life Member

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    No, definitely not glowing reputations. I didn't think they were widely known as out and out bandits though which is what the OP seems to be describing.

    I'd name them.
     
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