Burstner water ingress warranty

Discussion in 'Motorhome Chat' started by dreckly, Oct 29, 2014.

  1. dreckly

    dreckly Read Only Funster

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    I have a 2011 Nexo and have water ingress in back external horizontal panel which has led to rusty water running down the back of the van. All warranty conditions have been met and the company (Burstner dealer in Cheltenham) who has completed the habitation service for the past two years, refuse to do the warranty work. They say I must return it to the original dealership of purchase. This is 340 miles from my home! I emailed Buerstner.com asking for advice two days ago, awaiting a response. Has any other funster had this experience, if so how did you manage it? If you have a van still under warranty and live a long way from the place of purchase, beware!!
    Frustrated and a tad grumpy.
     
  2. Viennese

    Viennese Funster

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    Oh dear, sorry to hear that Sue... where was it bought originally??

    C
     
  3. dreckly

    dreckly Read Only Funster

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    Emm Bee caravans, somewhere near Bury.
     
  4. rickwiggans

    rickwiggans Funster

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    This is pretty common I'm afraid. The labour rate on warranty work paid to the dealers is generally so low that most are reluctant to take on warranty work if they haven't sold the van.
     
  5. dreckly

    dreckly Read Only Funster

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    Thanks for letting me know. I have had a reply from Burstner saying a company that did not supply the vehicle is under no obligation. Though they do say many will. This seems bonkers to me as what happens if you purchase it in one country but live in another? I will certainly ensure, in the future, that I have my annual service with a company that will do any work required.
     
  6. Robert Clark

    Robert Clark Funster Life Member

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    I've been quite amazed by the shoddy quality service offered by motorhome manufacturers. They really do need to up their game - it reminds me of the motor trade in the 1970's
     
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  7. chaser

    chaser Funster

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    Is there another dealer, closer to, that will take it on
     
  8. funflair

    funflair Funster Life Member

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    I think it is worth people heeding this warning, of course when you are talking to dealers from out of your area at outdoor shows and the NEC most won't tell you this.

    The cheapest deal isn't always the cheapest deal.
     
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