BT Broadband usage

Discussion in 'Computers' started by Janine, Jul 29, 2015.

  1. Janine

    Janine Funster Life Member

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    I've had BT broadband since January this year and have no problems with the service.

    We signed up for 20gb limit as we don't use the laptops for gaming/watching tv/streaming videos - just surfing the net and it's been fine for 6 months, averaging 12gb per month.

    This week, I had an email saying we'd used 14gb, but I didn't worry as we're nearly at the end of the month.

    This morning I find out that we're over the limit! How can 6gb disappear in 3 days?

    I've found an article which suggests that BT Fon usage by others can accidentally be included in a customer's usage. http://www.choose.net/media/guide/news/bt-snafu-leaves-customers-suspicious-about-usage.html

    Anyone else had a similar problem?
     
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  2. tonka

    tonka Funster Life Member

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    Just checked my usage... :whistle:

    499 gb Last month.... WOW.... It's a good job we have unlimited fibre..

    upload_2015-7-29_14-18-47.png
     
  3. Chris

    Chris Funster Life Member

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    It happened to us a year or so ago.

    We called them and they put us onto unlimited (infinity?), and it was £5 a month less :doh:

    Edit - it might have been £5 per quarter less. It was less anyway.
     
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  4. Poohbear

    Poohbear Funster

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    Yes there is lost of evidence on the web of them getting your usage wrong in order to tempt you to take a more expensive broadband option with higher limit or unlimited. I fought them and won and remain on my 10GB limit which I rarely get anywhere near. If you have a record of not getting anywhere near your limit and then suddenly you exceed your limit over a short period then it is obvious that they are up to their dirty tricks.
     
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  5. Janine

    Janine Funster Life Member

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    I'm 'speaking' to India via livechat and apparently I download 4.5gb yesterday - except I wasn't even home most of the day.

    They want £18 more per month for unlimited.
     
  6. Janine

    Janine Funster Life Member

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    Absolutely!
    They've just provided me with these stats:
    Mar-2015 10.96gb
    Apr-2015 15.77 gb
    May-2015 12.51 gb
    Jun-2015 10.25 gb
    Jul-2015 19.51gb - and 4.5gb of that was yesterday!
     
  7. icantremember

    icantremember Funster

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    Says it all!
     
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  8. Poohbear

    Poohbear Funster

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    Yes, tell them it's rubbish and ask them to justify their data
     
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  9. Sundowners

    Sundowners Funster Life Member

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    Just cancelled ours because of the same reasons, using 3 mifi at home now instead, works just as fast .
     
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  10. Janine

    Janine Funster Life Member

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    BT are monitoring the usage and told me to change the security key. Changed that now can't connect to internet wirelessly only through ethernet cable and can't find how to change it back again. :-(

    Why does everything to do with computers have to be such hard work.
     
  11. Mikeco

    Mikeco Funster

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    We have a 10gb limit and nearly every month we go over but if we pay the extra to go unlimited we would be paying it while we are in Spain in winter when we use nothing.
    as it happens the BT contract runs out at the end of October just as we leave for Spain so I will phone them at the end of September and tell them we are ending the contract including the landline. When we come back at the end of March I can see what deals are about.

    Mike
     
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  12. Stealaway

    Stealaway Funster

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    After just arguing the cost if my mobile phone contract a few moths ago I thought I would try it with Talk Talk as the contract was also coming for renewal and line rental had gone up a lump.
    With out to much moaning I got a deal of £16.70 including line rental and unlimited broadband - no calls as I now only use my mobile for phoning out. ( I still cant use up the 600 minutes I get every month with my 3 contract at £10.18)
    Internet speed averages between 10- 11 Gb - more than enough
     
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  13. Poohbear

    Poohbear Funster

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    You will need to change the Wifi password on each device that connects via Wifi, that should be simple enough to do.
     
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  14. Janine

    Janine Funster Life Member

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    Well, I did just that and couldn't connect to the internet wirelessly, luckily I had an ethernet cable so was able to do some googling and get reconnected.

    Bit nervous about changing anything now :-(
     
  15. JeanLuc

    JeanLuc Funster

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    Two thoughts:
    Have you checked that you are using the same encryption at each end of the WiFi link? It is likely to be PSK2 but could be PSK or WEP. The first one is the best to use - I doubt whether anyone still uses WEP. If your router is expecting the password for the wrong encryption it will not work - make sure the router is set to PSK2 and check that you have the password you wish to use associated with it. Then make sure you choose the same PSK2 encryption on the laptop / PC / whatever and apply the same password.

    If you have already done the above, you will probably have to force a reconnect from the laptop to the router. I'm not sure how you do this with Windoze but suspect there is some option such as 'ask to join another network'. Alternatively, reboot and then go through the procedure as above.
     
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  16. Gellyneck

    Gellyneck Funster Life Member

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    When you were trying to connect to the wireless network did it come up and ask for the SSID and passkey? If not it may still be trying to connect automatically using the old passkey and will fail.
     
  17. Janine

    Janine Funster Life Member

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    I think you're right. I'll try and get my head round it tomorrow :)
     
  18. Gellyneck

    Gellyneck Funster Life Member

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    Any chance you can tell the wife that in triplicate?(y):giggle:
     
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  19. Janine

    Janine Funster Life Member

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    Bad boy :)
     
  20. Gellyneck

    Gellyneck Funster Life Member

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    Oh goody this thread could be taking a turn for the better!:moon2: Ouch!:BigGrin:
     
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