Brownhills Poor service or is it just me?

Discussion in 'Motorhome Chat' started by Terry49, Jan 19, 2014.

  1. Terry49

    Terry49 Read Only Funster

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    I had problems with delivery of the vehicle, Autotrail Appache 700 in 2012, the vehicle is coming up to 2 years old so took it in for a list of jobs which I thought would be covered under warranty. I was told after the repairs were carried out, NOT COVERED and given a bill for £300+. Facia became "un-bonded" at the base of the microwave cupboard above the cooker, £75, Screws missing on door front cabinet beneath the TV the technician said MISSING FROM NEW, £58. Occasionally the engine battery was going flat after a short period of time, 2 days, (problem since new). leisure battery replaced at first service, problem persists so I had a solar panel fitted by an independent company (half the cost quoted by Brownhills) Fault diagnosed as "disconnected engine battery, light in cab stays on, fault due to solar panel, after market fixture £163. Took back to installer "no fault found" £60. Bed lats jamming. Repaired front bed lat. £38. Bed lats still jamming. Discussed before I drove off that the bed lats were still jamming and they had repaired the wrong thing. "would you like us to look at the problem again". NO I will take it somewhere else. Got a good deal on purchase and dreadful after sales service. Shop around and haggle Brownhills should be your last resort. TC
     
  2. aba

    aba

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    I think that you will find 90% of the larger groups are the same in many respects.
    use the smaller more personal dealers and service centres and it is just that.... more personal.
     
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  3. daisy mae

    daisy mae Read Only Funster

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    Brownhills weren`t interested when I went there to buy my first motorhome, no go in my book, now Spinney who are one of the big ones I can heartily recommend.:thumb::thumb:
     
  4. tonyidle

    tonyidle Funster

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    My recent diatribe about very poor workmanship referred to a large dealer in Newark. The very same. Reading the above I'd say go to small claims court.:Angry:
     
  5. Stephen & Jeannie

    Stephen & Jeannie Read Only Funster

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    I bought new from brownhills !

    For Brownhills read shitehawks !!!! Don't go there, bunch of charlatans !!:Doh::Doh::Doh:
     
  6. hilldweller

    hilldweller Funster Life Member

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    >> Brownhills Poor service or is it just me?

    Not unless you've been constantly posting problems with Brownhills since FUN started.

    Based on moans here two things best avoided Swift and Brownhills and god help anyone who's bought a Swift from Brownhills.
     
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  7. WynandJean

    WynandJean Funster

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    and there was me thinking they had vowed to rid themselves of their awful reputation after last year! :Eeek:

    Wyn
     
  8. hdvrod

    hdvrod Read Only Funster

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    Thank goodness for forums like this where these crap companies can be exposed,vote with your feet!
     
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  9. tonka

    tonka Funster Life Member

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    As long as you had the year habitation check done by an approved company all that should have been done under guarantee once approved by Autotrail.!! yes Brownhills have a poor reputation and to me it sound like you have been "stiffed"...
    I also have a 2012 Apache 700... The unbonded facsia is common, due to heat from cooker, check side walls as they also can blister and fetch off the wood veneer. The power loss may be due to drain off the power supply and the controller, it has been discussed on forums in the past..

    As a new vehicle, Brownwills should cover any issues in the first 12 months.
    As far as I understand, In year 2 faults should be reported to Autotrail for a warrentee claim..

    I had some issues and went back direct to the factory....
     
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  10. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Can't comment about Brownhills but there are no problems that can't be sorted if you buy a Swift product from me or any other van for that matter should any arise.

    Peter
     
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  11. DuxDeluxe

    DuxDeluxe Funster Life Member

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    Sounds like a common problem.

    Never bought a vehicle from Brownhills but have found both their spares and accessories people very good.
     
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  12. pappajohn

    pappajohn Funster Life Member

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    so all the promises of better customer sarvice by the NEW managment team all came to sweet f××k all then.

    Personally i wouldnt give them the snot from my nose, let alone my business.
     
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  13. Yorick

    Yorick Funster

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    Last edited: Jan 19, 2014
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  14. Yorick

    Yorick Funster

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  15. oldmanriver

    oldmanriver Read Only Funster

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    we bought ours from Brownhills, I would never go back, their warranty isn't worth the paper its written on, look at web site "brownfools":shout:
     
  16. bobandjanie

    bobandjanie Funster Life Member

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  17. Larrynwin

    Larrynwin Funster

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    Ah, I take it you don't like them John :Rofl1:
     
  18. Brian and Jo

    Brian and Jo Funster Life Member

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    brownhills

    when you have a business,particularly in the motor industry,problems do arise from time to time,that is a fact of life.but its how you correct and deal with those problems that is important:Smile: you just HAVE to make sure the customer is happy and satisfied.just my opinion as a business owner.
    brian and jo
     
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  19. DuxDeluxe

    DuxDeluxe Funster Life Member

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    Nah........... sitting on the fence as usual :Rofl1:
     
  20. injebreck99

    injebreck99 Funster

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    Based on moans here two things best avoided Swift and Brownhills and god help anyone who's bought a Swift from Brownhills.
    [/QUOTE]

    I have a Swift Bolero, and apart from the (Fiat) fuel filter problem has been very reliable and we are very pleased with it, no plans to change anytime soon.! :thumb:
     
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