Breakdown Recovery on a French Peage (Toll) Road

Discussion in 'Continental Touring' started by moandick, Dec 22, 2008.

  1. moandick

    moandick Read Only Funster

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    To all motorhomers who are thinking of driving on a French Toll Road in the future - are you aware that your UK breakdown service is NOT ALLOWED to recover you from a French Toll Road.

    I had a telephone call from one of my members in an RV who had had a 'blow-out' on a front tyre on the A26 just outside Reims in France. He phoned his breakdown insurance only to be told they were not allowed to recover him from a 'private' motorway.

    I checked with Bob Banks from Parc Verger who has verified the story by saying that the Private Motorways are 'franchisees' and the only breakdown services allowed to operate on the private motorways are the breakdown companies employed by those Franchisees!

    And not only that BUT if you do breakdown on a Toll Road and have to use the services of the franchise breakdown company - they expect to be paid in CASH - which in my members case happened to be somewhere in the region of €1500 :Eeek:

    Check, check, check before you go! :shout::shout::shout:
     
  2. scotjimland

    scotjimland Funster Life Member

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    Well, that is very interesting, thanks Dick ..

    another good reason for not using the French toll roads..... :RollEyes:
     
  3. Kon tiki

    Kon tiki Read Only Funster

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    Only ever used one toll road in France but we were in a hurry, as we have plenty of time I can't see us ever using them. :RollEyes:
     
  4. WillH

    WillH Funster

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    There are statutory charges for repair and recovery on French Autoroutes, Around 138 euro for repair and or recovery, and a bit more at weekends. Your member has been scammed.
     
  5. Reveuse

    Reveuse Read Only Funster

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    my breakdown policy says I have to pay any charges incurred in being towed off autoroutes and get a receipt, and they will refund them
     
  6. zaskar

    zaskar Funster

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    Could I ask where you got this information please?
     
  7. Road Runner

    Road Runner Read Only Funster

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    Well that would be all the cash I could lay my hands on now so would be knackered.

    I don't like the toll roads for many reasons.
     
  8. scotjimland

    scotjimland Funster Life Member

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    France: French Roads, Motorways, tolls and other roads, France has a good road system that includes everything


     
  9. WillH

    WillH Funster

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  10. PhilandMena

    PhilandMena Funster

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    I find this very odd! When I took out my insurance last year I was informed I was covered for both UK and Europe. I would like to think if i had to pay cash up front to be towed off a Toll road this would have been explained to me and included in my policy documents!
    I'm going to contact my insurance company and check this out! It does not quite stack up in my opinion.
    Saying that, I’ve been wrong before!
     
  11. Braunston

    Braunston Read Only Funster

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    Hi, Who is you breakdown policy with,

    Thanks


     
  12. moandick

    moandick Read Only Funster

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    The people who contacted me were on their way to Spain for the Winter - now, whether you agree with them or not - they did not carry a spare wheel or tyre and they were not towing a car.

    So they called their breakdown service who said "Sorry, we can't help" -

    so they contacted the French breakdown service who tried to get them a spare tyre but in any case fitted an 'oversize' tyre just so they could get off the motorway into a service station 200 yards away and at that time were sitting there waiting for another French Engineer to come out and 'suus' out the situation.

    Whatever else - they now intend turning back and high-tailing it for home - much wiser but much out-of-pocket.
     
  13. WillH

    WillH Funster

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    I've been travelling to France for over 20 years, using autoroutes, and have always understood what I psoted previously to be the correct information.

    "Breakdown call-out and tow-in fees are set by the French government."

    The above statement is all over my CC Club European Brochure, my french autoroute Michelin Map, the websites etc. If you breakdown, use the roadside emergancy phone, this is direct to the Police, they will send an authorised breakdown truck to you. If you have full breakdown cover you can claim the costs back, remember to get a receipt!

    This guy got ripped!

    Rgds
    Bill
     
  14. moandick

    moandick Read Only Funster

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    Hi Bill

    I cannot confirm or deny what my member told me - BUT maybe you are talking about normal sized vehicles - maybe you are not talking about a 10 ton RV with very special tyre sizes which are NOT available in France etc., etc., etc. Maybe you are not talking about a low-loader to transport their automatic gearbox RV etc., etc., etc.

    Maybe they have been ripped off BUT maybe they haven't - and we should wait to get the full story as soon as they get home.

    In the meantime many more people are now aware that their breakdown cover MAY NOT cover them when they are on a private French Road such as the Peage.

    That is why I said in my original post "Check, Check, Check before you go"
     
  15. Reveuse

    Reveuse Read Only Funster

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    Hi Braunston

    Motorhome cover is with Britannia Rescue (good service, they once repatriated my Hymer back to Yorkshire from Normandy) and their policy says:

    "F 3.3.3 In some countries if you break down on a motorway or other major route, your call may be answered by the police and they may arrange for a recovery without our authorisation. If this is the case, you may be asked to pay for the service and you should keep the receipt and claim it back from us when you get back to the UK."

    Car is with Vehicle Rescue Direct, I don't have that policy document here with me but I THINK it says roughly the same thing.

    Hope this helps
     
  16. WillH

    WillH Funster

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    Didn't realise it was a big RV, still seems an awful lot more than shown on the website.

    Rgds
    Bill
     
  17. ruffingitsmoothly

    ruffingitsmoothly Read Only Funster

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    If fitting this oversize tyre was only a temporary measure why did they not just take one of the twin rear wheels off one side fit it on the front then creep to the service area to have the problem resolved? I know when I had a blow out on a Spanish Motorway on a rear lefthand side tyre rather than risk danger from trying to fit my spare at the busy side of the road I crept along the narrow hard shoulder for over 2 miles at about 10 mph till I reached a service area!
    I know it is a problem to carry a spare wheel on some of the larger RV's like my Monaco however I carry a spare tyre in the slideout lockerand so as not to waste space I store lots of stuff in the tyre itself. thus:

    [​IMG]

    And cut off redundant water butt that fit's snugly into it for more storage


    [​IMG]

    Regards Pat
     
  18. Reallyretired

    Reallyretired Funster

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    Neither my van (Mercedes) or the toad (Smart) have a spare wheel, being supplied just with an electric pump and a tin of crud which you squirt into the tyre. The Smarts front and rear tyres are different sizes and both vehicles have alloys, however I can't believe the crud would work for a large puncture:RollEyes:.
    My previous Dethleffs (Fiat) had a proper spare wheel, admittedly in a pretty inaccessible place underneath.
    I suspect the absence of a spare wheel is a cost saving to the manufacturer, not passed on to the customer of course. I suppose I could get a spare wheel and mount it on the bike rack:Rofl1:
     
  19. Geo

    Geo Trader - Funster

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    Pat:Eeek: your lockers are far to organised,you should be thoroughly ashamed of your self:Rofl1::Rofl1::Rofl1:
    Geo
     
  20. ruffingitsmoothly

    ruffingitsmoothly Read Only Funster

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    Geo

    That's not what SWMBO says always moaning why do we need all that junk with us!!!:Rofl1::Rofl1::Rofl1:

    Regards Pat
     
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