BEWARE: Ukash card - changes to charges wef 10 April 2016

Discussion in 'Motorhome Chat' started by Minxy Girl, Feb 12, 2016.

  1. Minxy Girl

    Minxy Girl Funster Life Member

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    Just had an email from Ukash to say that they were taken over last year and their terms are changing, in a nutshell fees are being applied for 'inactivity' and for using the card too!

    Dear Customer,

    The Ukash Prepaid Travel Card programme is undergoing some changes following the takeover of the programme in July last year. These changes will come into effect on 10th April, 2016 and are summarised below


    Name Change
    The Ukash Prepaid Travel Card Programme is being rebranded and changing to the Rebel Prepaid Travel Card Programme. You should see changes being made to the branding across the website but your card will continue to operate as normal.

    Fee Changes
    Unfortunately, with new interchange regulations coming into place, some of the fees are also changing. These changes are summarised below.
    upload_2016-2-12_20-15-18.png
    * The new fees come into effect on 10th April, 2016
    ** The Inactivity fee is applied if there is more than 60 days of inactivity
    ** The Inactivity fee is applied if there is more than 60 days of inactivity

    If you have any questions or queries please don’t hesitate to email us at ukash@prepaidfinancialservices.com
     
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  2. Techno

    Techno Funster Life Member

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    They really think the public are thick :LOL:
    I'll be spending mine pronto and shredding it.
    Have they not heard of Revolut?
     
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  3. Autowbars

    Autowbars Funster

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    It will catch on between all pre paid cards me thinks.
     
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  4. Techno

    Techno Funster Life Member

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    It's called competition. Ukash is already dead hence selling out.
    Also I don't see how they can sell out change name and impose charges without customer agreement. Taking the pi**
     
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  5. Minxy Girl

    Minxy Girl Funster Life Member

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    Same here ... we've got €5 on it so haven't a clue how we'll spend it as the limit for sales is often more than this!

    Dont' forget to cancel it though Techno otherwise you'll get the monthly fee AND the inactivity fee still charged!!!
     
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  6. ivorantony

    ivorantony Funster

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    totally agree with the Revolut card! we have been in New Zealand for the last 3 months and have only used the Revolut card for every thing, it always gives a much better return rate then the banks so we are getting more dollars for our pound,
    IMO it's a absolute no brainer, some ATMs try to dictate the exchange rate but give you the choice to accept or not! always say no and you get the better exchange rate,
    so far only one establishment wouldn't take the card out of many that did so occasionally cash is still king,
     
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  7. DP_JAY

    DP_JAY Funster Life Member

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    I agree, but what is really taking the pi** is that if you cancel the card they charge you 12euro.

    They have changed the terms & conditions,but in effect are charging me because I don't accept the new t&c's. Here's the email they sent me.

    Dear Sir,

    Further to our phone conversation, please find in attachment the closure form to dully fill in and send us back by email.

    As mentioned, it will be necessary to provide us also a copy of your bank statement not older than 3 months where your bank details appear (where you want us to send the funds to).

    I remind you that 12€ will be charged on your card as closure fees.

    I remain at your disposal for any further information you may need,

    Regards,

    Bérénice C.

    OK, so the question is,what if I just draw the money off the card?
     
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  8. Minxy Girl

    Minxy Girl Funster Life Member

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    There's nothing to stop you drawing all the money out, or spending it, but you need to check what charges there will be depending on where/when you do it. In the UK there's a €1.80 fee to withdraw money from an ATM, there's also a 2.75% FX fee for taking it in a currency other than the card (ie £ instead of €) ... whether this applies to ATM withdrawals as well I don't know!

    You could buy something and pay for it in € I suppose but depending on how much you've got on the card it may or may not be worth it!
     
  9. Techno

    Techno Funster Life Member

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    Set the card up with revolut and transfer the euros
     
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  10. DP_JAY

    DP_JAY Funster Life Member

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    Yes but what about the charges? If I draw/transfer the money there is still the monthly fee/non usage fee/ closure fee.

    Yes I already have a Revolut card but I am concerned about the card accrueing fees.
     
  11. Techno

    Techno Funster Life Member

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    Transfer the balance to revolut by topping up in Euros and then tell ukash to invoice you to close the account then pay that with revolut
    I'd want to establish whether the closure fee existed originally or is being imposed with the change to rebel
    I don't see how then can impose it without agreement
     
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  12. Techno

    Techno Funster Life Member

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    Usage and non usage fees never existed so unless we agree I cannot see it being legal
     
  13. Minxy Girl

    Minxy Girl Funster Life Member

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    How do you do that Andy?

    Does that mean you still incur some fees from Ukash???

    Or do you mean go to Revolut and add the Ukash card then use that within Revolut to buy Euros ...???
     
  14. Techno

    Techno Funster Life Member

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    Select top up and then scroll through your top up cards to a blank one and fill in the ukash card details
    You can then select the currency to top up with
     
  15. Techno

    Techno Funster Life Member

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    I don't know that the fees are legal
    Anyone got a copy of ukash t&cs ?
     
  16. Techno

    Techno Funster Life Member

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    The mail from ukash said the fees come in on 10th of April so it is only the account closure fee in question if you do it before that but I don't recal that there was one when I applied for the card
     
  17. Minxy Girl

    Minxy Girl Funster Life Member

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    Tried it ... doesn't work on my account! I assume it's because Revolut do NOT support pre-paid debit cards ... ???

    What card can I use to top up my Revolut account?
    We currently only support debit cards to top. Unfortunately Maestro and pre-paid debit card's aren't supported.​

    Have you actually done this Andy, or just 'assuming' it can be done???
     
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  18. Minxy Girl

    Minxy Girl Funster Life Member

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    This is being looked into by 'moneysavingexpert' site so hopefully they'll find a workaround if there is one!
     
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  19. DP_JAY

    DP_JAY Funster Life Member

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    Have got a link to that?
     
  20. Techno

    Techno Funster Life Member

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    I normally top mine up from one of two bank cards but I'll be trying the ukash tonight
     
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