Beware the in line water filter scam

Discussion in 'Motorhome Chat' started by Celtic Ramblers, Sep 5, 2016.

  1. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    :mad: I have no idea if anyone here will be interested but its something I feel we need to share.
    There is an online water filter shop https://www.waterfiltershop.co.uk/
    I sent off for an inline water filter which supposedly fits to a 12mm food grade hose. We paid £79.99 for it, when it arrived the fittings would not fit the hose, after taking the filter to the Plumb center, B&Q and various other places we were told that the best thing to do was send it back or get advice off them.
    I did just that, waterfilter.co.uk has had it back for well over a week so I sent an email to them asking what the crack was, they sent me a reply saying that they could not give a refund as the filter was in a bad state and that I had had it for any refund.
    I know that filter was in great shape, we packed it well and it had not been damaged at all. The saga continues because now, they are not even replying, we are £79.99 down and have no filter. :mad:
    Just a warning to any one that might be thinking about using this online shop.
     
    • Informative Informative x 8
    • Thanks Thanks x 1
  2. icantremember

    icantremember Funster

    Joined:
    Sep 2, 2010
    Messages:
    5,040
    Likes Received:
    7,080
    Location:
    Nr Watton in Norfolk
    Small claims court!
     
    • Like Like x 1
  3. Jim

    Jim Ringleader

    Joined:
    Jul 19, 2007
    Messages:
    25,827
    Likes Received:
    76,097
    Location:
    Sutton on Sea
    :rofl:

    waterfilter.png
     
    • Like Like x 5
    • Funny Funny x 1
  4. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    Scamming $%^£**&^*%%%%*s I saw the 30 days money back thingy but its just as useless as they are, small claims court would cost more than the filter
     
  5. ShiftZZ

    ShiftZZ Funster Life Member

    Joined:
    Feb 19, 2008
    Messages:
    19,821
    Likes Received:
    35,862
    Location:
    Leicestershire
    How did you pay for it?

    Worth contacting your bank etc worth a punt.
     
    • Like Like x 1
  6. emmitdb

    emmitdb Funster

    Joined:
    Aug 14, 2009
    Messages:
    1,600
    Likes Received:
    1,507
    Location:
    Cornwall
    Section 75 only applies to credit card purchases over £100 doesn't it?
     
  7. Flamenca

    Flamenca Funster Life Member

    Joined:
    Jun 21, 2013
    Messages:
    755
    Likes Received:
    452
    Location:
    Cornwall/France/Spain
    @Celtic Ramblers I would contact the Trading Standards Office nearest to the company.
     
    • Like Like x 1
  8. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    emmitdb your right so it looks like I will have to wait and see if they send it back...also our funster flag went missing by royal mail and Ive just had some numpty manager telling me never before have they lost a parcel I lost it with him over the phone totally, what a liar, every week we get things go missing and have to deliver post for other people or return it to the post box...what the hell is going on in this country?
     
  9. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    If we do not get it back that's a good idea and I will
     
  10. scotjimland

    scotjimland Funster Life Member

    Joined:
    Jul 25, 2007
    Messages:
    28,934
    Likes Received:
    25,574
    Location:
    .
    • Like Like x 1
  11. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    • Informative Informative x 1
  12. Jimbohorlicks

    Jimbohorlicks Funster

    Joined:
    Sep 3, 2012
    Messages:
    638
    Likes Received:
    822
    Location:
    Cheshire
    the ad clearly states 12 mm so you should get a refund -If you go thru the small i court all costs would be awarded also-you can do it online.
    If you don,t want to go that route then you can buy 3/4" to 12 mm push fit reducers from Screwfix or toolstaion or similar for a £2-3 each

    Just added a comment after I reviewed the product in more detail-it clearly states 12mm and looks to be plumbed to a domestic coper pipe system in the product details which will be 12mm . You are aware you van water system will be less than 12mm?
     
    Last edited: Sep 5, 2016
    • Like Like x 1
  13. mitzimad

    mitzimad Funster

    Joined:
    Jan 28, 2008
    Messages:
    2,962
    Likes Received:
    3,300
    Location:
    walthamstow east london
    • Like Like x 1
  14. Gizmouk

    Gizmouk Funster

    Joined:
    Nov 6, 2013
    Messages:
    960
    Likes Received:
    1,703
    Location:
    Essex
    Small Claims Court
    It'll automatically be assigned to their local County Court - but, as they're a business you have the right to have the case transferred (free) to your local court.
    So, they get a free day out in Scotland. Everyone's a winner :roflmto:
     
    • Like Like x 1
  15. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    HAHAHAHAHAHAAA every ones a winner baby thats the truth right...apparently I need a 3/4 inch fitting but they didnt say what Im a tad fick me finks but I took it to B&Q and the plumb center and they had no ideas either grrrrrrrrrr
     
  16. androidGB

    androidGB Funster

    Joined:
    Dec 28, 2009
    Messages:
    148
    Likes Received:
    119
    Location:
    Bristol
    Aren't domestic copper pipes 15MM?

    Andrew
     
    • Like Like x 2
    • Informative Informative x 2
  17. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    Its for the food grade hose we bought, the black connectors sent with the filter supposed to fit onto the hose (which I already cut) although they said its got 12mm connectors I have no idea what the pipe actually measures, I know the hoze locks are 12mm but....I dunno I seem to be getting thicker by the day lol
     
  18. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    This is said water filter and connector
     

    Attached Files:

  19. Celtic Ramblers

    Celtic Ramblers Funster

    Joined:
    Jul 18, 2016
    Messages:
    44
    Likes Received:
    7
    Location:
    Scotland
    Hi Andrew, its to fit inline to the hose we use to fill the water tank...I did ask them at the start and even sent them the pipe description from the site we purchased it from, they said it will fit the hose but I have not seen these connectors before and would have much preferred a connector with a locking collar but they assured me it would be EASY MWHAHAHAH rocks to n fro feeling nice n comfy in my nice white jacket with shining buckles
     
  20. tofo

    tofo Funster

    Joined:
    Oct 1, 2007
    Messages:
    6,584
    Likes Received:
    6,212
    Location:
    Kirby cross further from londin
    If you paid by credit card let them know
    They may assist
     
Loading...

Share This Page