ordered a throttle body for the ducato a few days ago and paid on line with my debit card ......money out of my account pronto. Received a phone call from them today (foreign lady English not all that good but could understand her) She said that it would be another 48 hours till they could confirm that they could supply and could she do a security check. Wanted me to send photocopy of my card and identification, copy of driving licence. I refused and said you have my money why do you need anything else.............anyway after about 20 minutes of argument I cancelled the order and she said it could by 14 days before the cash appears in my account! I have received a confirmation e mail of cancellation but cannot work out why they wanted this further info. This is a German company but appear to have an office in London................Any thoughts.... anybody dealt with them for vehicle spares?