Bailey Autograph 765

Discussion in 'Motorhome Chat' started by Humsafer, May 23, 2016.

  1. Humsafer

    Humsafer Funster

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    I have been posting on the Motorhome Chat thread (Problems with my Bailey approach 745) about the tragedy of errors with my own Bailey Autograph 765. As I don't wish to repeat myself I urge you to read my experience with my motorhome on that thread, first.
    Throughout the last 15/18years I have been lucky enough or daft enough to purchase nine new motorhomes. I have only had trouble with two of them, my current Bailey Autograph 765, (please read about on the above mentioned thread) and a Bessacar made by Swift. This also had issues, not as many as the Bailey Autograph 765 but all equally serious. Getting no where with the supplying dealer, Brownhills I wrote to The MD of Swift. I was immediately contacted by Swift and asked to take the MH to Cottingham to meet with an engineer and detail all the faults. The vehicle would stay there and all faults would be rectified to my satisfaction. In the meantime they would hire a car for me at their expense, which I could have the use of until such time as the MH was ready to be picked up. I don't know what their policy would be today, but that was my experience about 12 years ago.
    As a retired marketing exec with some knowledge of media, I notice that Bailey appear to be in the middle of PR campaign telling how they are upping their game in customer care. Specialist courses for dealers, Vans at the ready to sort problems at dealers and even customers homes. They are also boasting
    about a new parts complex, must be a huge rental increase on that one because a new longarm passenger door mirror cost me £250 inc 20% TVA in France last week and I notice on the Bailey website it is £533-00 inc 20% vat
    My own recent experience is that You cant speak to customer care. You must e mail them.The switchboard will not transfer you . I e-mailed a senior executive, no reply! I wrote to the MD, no reply from him at least just someone down the line with an acknowledgment. In a nutshell they don't want to know you. I know my contract is with the dealer but he can only function correctly with the support of the manufacturer on specialist spare parts unique to the motorhome.
    It is no use complaining to the clubs or the MH magazine as they want the manufacturers advertising. Legal action is a last resort as it only makes for rich lawyers. What we can do is keep advertising to the world on websites like this the disgraceful products coming out of some of our British Factories. And the lousy service we receive .(Exclude my dealer Elite motorhomes who try their best but cant conjure specialist parts out of the air) Once it was the dreaded tinworm, now I am being afflicted with what I call the Bailey Bug, look out for the next instalment with pictures where I explain to you how lack of Bailey QC turns the dinette seat squabs into self destructing seats. Complete with colour pictures to prove it. Use the next episode to help you check your squabs for the dreaded Bailey Bug.
     
  2. bubble63

    bubble63 Funster

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    ouch.......
    good luck with your efforts to correct the faults
    Looked at a 765 at peterborough, might give it a miss now
     
  3. Humsafer

    Humsafer Funster

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    Well done bubble 3, my advice which I give with tears in my eyes as a Brit is, Don't Buy British. I also think this site is littered with people giving the same advice.
     
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