Bad News And Bad News.......

Discussion in 'Motorhome Chat' started by Annie21220, Jun 23, 2015.

  1. Annie21220

    Annie21220 Funster

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    We had purchased a new caredo t449. bearing in mind waited 8 months for it, low and behold its arrived but a vital element was missing, the drop down bed. The dealer then bought out his order form and on it was written" no drop down bed"
    We never specified this as according to us this model was standard with the fittings, and on the official order form its not mentioned.
    So now we have no motorhome, and perhaps lose our deposit as well, as the dealer is obviously saying its second hand now as its been registered in our name.
    Not very happy now was looking forward to lots of trips in august, as we have booked a few sites:lipssealed::wait:
     
  2. Puddleduck

    Puddleduck Funster

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    But what is on YOUR copy of the order form?

    Have you signed the copy the dealer has that says "no drop down bed"?
     
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  3. Annie21220

    Annie21220 Funster

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    No he has only one copy we have not signed it, only the official order form, the form he has was what he filled out at the nec at caravan show. Dont think hes got a leg to stand on, but so disappointed...
     
  4. zac

    zac Funster Life Member

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    Definitely not a leg to stand on as nothing on your order that you have signed. It is disappointing after waiting so long but best to get it right as too much money to lose if not. We had a similar issue in that we ordered our new Autotrail Delaware in May/June last year and we were promised that we would be able to choose the existing fabric colour as we were told that every year a new model is introduced the old fabric is always an option to purchase. But when all the fabrics got released to our surprise and the dealers this was the first time that they decided not to offer the old fabric. To cut a long story short we stuck to our guns and said that if they could not provide us with what we ordered then we dont want it. Next thing the manager is calling use saying Autotrail would be willing to do a one off with the new model but last years fabric. Happy campers.
    The morale is that if is not right dont accept it regardless, this was our 2nd motorhome in 12 months and we wanted to ensure everything was how we wanted else we were going to leave it.

    I do hope they sort it out as i would imagine they will be trying to do everything they can to keep the sale.

    Best of luck
     
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  5. Jim

    Jim Ringleader

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    You shouldn't lose your deposit, but you may have to fight to get it. Can the bed be retro-fitted? If it can that is an option you shouldn't dismiss.
     
  6. Gromett

    Gromett Funster

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    Holy crap that sucks. I really hope you get this sorted out to your satisfaction..
     
  7. Figaro

    Figaro Funster

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    Take legal advise asap !
     
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  8. campa cola

    campa cola Funster

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    have Been looking through the Carado price list I can only see In extras 'seating group conversion option' IS that the drop down bed? IF so it's not clear at all!!!! couldn't see anything else about beds
     
  9. hilldweller

    hilldweller Funster Life Member

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    An order form not on multicopy paper ? Unheard of. Sounds more like an enquiry form.
     
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  10. Judge Mental

    Judge Mental Funster Deceased RIP

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    Oh dear..... Dont put up with it!
     
  11. Annie21220

    Annie21220 Funster

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    Just heard from dealer , if we don't pick up the van as its now registered to us within one month they are going to sue us for the profit they will lose ...taking legal advice now ... Yea it was on the enquiry form which we did not see, no mention on order form .... Wonder how they win best customer service award for past 5 years
     
  12. Judge Mental

    Judge Mental Funster Deceased RIP

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    lets try and help. what model van exactly.

    But yes you need consumer legal advice as you have now been threatened....sound a lovely bunch I don't think! feel very sorry for you:censored:
     
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  13. campa cola

    campa cola Funster

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    hmmm Just about to go into negotiations with them for a possible new van!!! good luck
     
  14. Puddleduck

    Puddleduck Funster

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    An enquiry form is not an order form.

    Yes, get legal advice asap. I think you will be advised to reject the van as it was not what you ordered but I am no lawyer.

    Sounds like there could have been someone else asking about a van without the drop down bed, the dealer may have become confused and ordered the wrong van and is now trying to palm his error on to you. But that is all supposition of course.......
     
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  15. Robert Clark

    Robert Clark Funster Life Member

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    I'm sure that a letter from your solicitor will resolve the situation
    They never provided you with a copy of the order so haven't got much of a defence
    I'd suggest getting your deposit back and choosing another dealer, they don't sound like good people to do business with
     
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  16. Annie21220

    Annie21220 Funster

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    It's a caredo t 449...
     
  17. Judge Mental

    Judge Mental Funster Deceased RIP

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    cant find 449..is it a 499?

    how much deposit are they holding

    check your household insurance for legal protection!
     
  18. Annie21220

    Annie21220 Funster

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    2000.00 pound ...
     
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  19. Annie21220

    Annie21220 Funster

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    Oh ok will check on that thanks
     
  20. Robert Clark

    Robert Clark Funster Life Member

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    A solicitors letter will probably cost less than £100, which is a small price to pay to get your money back
     
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