Awning Problem In France. (advice Needed)

Discussion in 'Motorhome Chat' started by New Dawn, Jun 10, 2015.

  1. New Dawn

    New Dawn Funster

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    Hi all. Am currently at Parc Verger. We have the Omnistor 800 6mtr electric awning. Unfortunately last night it chucked it down with rain. Thought we had enough angle on the awning for water run off, but no, woke up to find a huge lake being supported. To cut a long story short. The right hand support arm snapped at the swivel point on the casing attached to the side of van. the front facia plate is slightly out of shape also. Have managed to get it back into the casing with a lot of very dark expletives being voiced (just about). does anyone who has been to the area, know of any dealers that may be able to help, either by replacing the awning or getting spare parts (if it can be done) Any help will be welcome. Here until the 19th. Thanks , Bill & Eileen.
     
  2. Munchie

    Munchie Funster Life Member

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    There is a caravanas limoge at Feytiat.
    Ask Bob for directions. It is about 40 mins drive from PV.
     
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  3. Munchie

    Munchie Funster Life Member

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    Or Jeff n Sue in the RV know where it is.
     
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  4. scotjimland

    scotjimland Funster Life Member

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    Perhaps the same place that Ken mentioned..
    Google map

    Narbonne Accessoires
    Rue de Boisseuil
    87220 Feytiat
    France
    Open today
    1. 9:00 a.m. – 12:00 p.m.
    2. 2:00 – 7:00 p.m.
     
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  5. Judge Mental

    Judge Mental Funster Deceased RIP

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    Had a similar experience years ago with a non electric awning. Thought it meant a new one but belgian dealer replaced parts and it cost 200 euro. Just look around online for someone who sells and services nearby?
     
    Last edited: Jun 10, 2015
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  6. Munchie

    Munchie Funster Life Member

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    Yep that is the one!
     
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  7. New Dawn

    New Dawn Funster

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    Hi Ken & Steph. Judgemental. Scotjimland. Thank you for your quick replies & info. Will get onto them ASAP. Hopefully Eileens French is up to the job on the phone. Still pi--ing down here !!!!
     
  8. Judge Mental

    Judge Mental Funster Deceased RIP

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    I would just turn up...as may get fobed of on the phone, to busy etc....
     
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  9. New Dawn

    New Dawn Funster

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    Judgemental. Hahaha think your right, Eileens just rang them, but her knowledge of the French language fell so short of what was required, we just had to end the call. If we turned up think we would be in the same position. Sign language might be the answer, point & hold our arms out.
     
  10. elamessa

    elamessa Funster

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  11. New Dawn

    New Dawn Funster

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    Elamessa. Thanks for info. Much appreciated.
     
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  12. Granjan

    Granjan Funster

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    I think you will be able to get the spare parts, we had a similar problem, but returned home and replaced the RH arm on our Thule Omnister awning, a chap in Huddersfield swapped it over for us for £30, he used a socket set and hubby said he would have a go if it happened again. Chap said you can get all the spares, we did think we might need a front Facia too but once we had fit new arm and had awning completely out again it clicked back in fine. Our dealers had said repair was a no no and wanted to sell us a new awning, same size as yours. Ours didnt have a motor but this was a pic of parts for ours to give you some idea.

    image.jpg
     
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  13. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Rose Awnings in Poole are the main agents for Omnistore, might be an idea to wait until you get back, very helpfull buiness

    Peter

    Rose Awnings
    sales@roseawnings.co.uk
    Unit 10, 565 Blandford Road,
    Poole
    Dorset
    United Kingdom
    BH16 5BW
    Phone no. [​IMG]01202 620427




    email sales@roseawnings.co.uk
    Contact Form

    Name *
    Email Address *
    Address 1
    Address 2
    Phone
    Country
    Request
     
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  14. New Dawn

    New Dawn Funster

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    Granjan. Thank you so much. You just made an old man extremely happy. Knowing that we CAN get the parts has lifted me no-end. Have had an extremely kind offer from a local funster. Who I am about to ring. Fingers crossed we could be sorted soon.


    Peter. (John cross motorhomes). Thank you for your response also. Have made a note (just in case) we may need it.
    Cheers.
     
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  15. Granjan

    Granjan Funster

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    No worries, we were sickened when it happened to us so know how you feel ... Good luck !
     
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