Avtex support / repairs ???

Discussion in 'Motorhome Chat' started by Dai Motorhome, Jul 9, 2013.

  1. Dai Motorhome

    Dai Motorhome Read Only Funster

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    Has anyone any experience of getting an Avtex tv/ /dvd repaired?
    cheers
    David :Sad:
     
  2. Gooney

    Gooney Funster

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    I had a problem with mine, the DVD was sticking (in warranty period), rang customer services, they sent out a courier to collect it and it was delivered with a new drive fitted two days later, fantastic service:thumb::thumb:
     
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  3. MHVirgins

    MHVirgins

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    We haven't had any problems with the Avtex tv since we got it, but we did have to get the Avtex portable satellite re-tuned. Avtex told us that the BBC had altered the satellite codes during the Olympics, so we had to have ours re-programmed shortly after we bought it.
    Avtex collected the satellite from us by courier on the Monday, it arrived with them in Cardiff on Tuesday and it was then returned to us by courier on the Wednesday.
    As far as I know the tvs and the satellites are repaired from the same place in Cardiff and their after-sales/service gets very good reviews.:thumb:
    Bill
     
  4. Cyclewalkbob

    Cyclewalkbob Funster

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    We found Avtex to have fantastic customer service. We had a fault with the DVD which they arranged to collect the tV and the repair and return within a week.

    A further fault occurred and after discussion they replaced the TV!

    I do not know any other company that would do this!

    The TV was within the warranty period.

    The TV is a fantastic product they win all round!
     
  5. Jaws

    Jaws Funster Life Member

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    Very good customer service indeed, but the prices charged are extermely high for out of warranty repairs..
    The psu died in mine at about 15 months ( yes, I know under EU law I could have pushed the point but I did not buy it from a 'usual retailer' so it would have been problematic )
    Cost of repair was £149.. I told em to keep it for spares and bought something that was cheaper, bigger, has more features and has lasted a lot longer !! ( a Cello,, actually made in Britain too ! )
     
  6. Bailey58

    Bailey58 Funster Life Member

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    We too bought a Cello for the bigger screen in the new van but the sound quality is poor, sounds tinny compared with the Avtex. I've seen it mentioned on some of the reviews but not sure if there's a fix.
     
  7. peterc10

    peterc10 Funster

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    I have been looking at getting a TV for the new (used) motorhome we are about to take delivery of. The Avtex seem to be the ones in all of the caravan shops and the picture looks good, but then it should because of the smaller screen and same resolution. The problem is they are very expensive when compared with others.

    So is it worth it? Or are there just as good 12v/240v ones out there (Amazon etc) that are half the price?
     
  8. Jaws

    Jaws Funster Life Member

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    Re Cello sound... Yup found the same to start with but after we fiddled with it for a while and went in to all the menus it was fine :thumb:
    Love the picture quality, love the ability to record tv..

    me, after my experience with Avtex, I would never buy another.. Too expensive, not reliable, and too expensive to get fixed when they fail

    But of course for every horror story like mine there will be ten feel good stories :Wink:
     
  9. Dai Motorhome

    Dai Motorhome Read Only Funster

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    Mine is out of warranty so that doesn't sound too good! Thanks for replies!
    David:cry:
     
  10. Gooney

    Gooney Funster

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    Things to consider are picture quality, viewing angle, sound quality and makers support
    :thumb:
     
  11. jaygee

    jaygee Funster

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    Same here
     
  12. PJGWiltshire

    PJGWiltshire Funster

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    Avtex

    Also used their service centre. Great service collected next day they examined and found major vault. TV well out of warranty but no problem offered big discount on new TV which brought the change over to a good price, threw in 5 year warranty away we went.
     
  13. spongy

    spongy Read Only Funster

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    Have just had our avtex repaired, fitted a new dvd player, collected and returned within 48 hours. Good service only downside was the price £102.000

    spongy
     
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