Avtex Snipe or Snipe Pro?? (1 Viewer)

[Lenny HB]

Worth investigating further with it wobbling about when driving could have been a fair bit of vibration transmitted to the electronics, could a loose connection or dry joint on the PCB. Failing that I am wondering if there is any way of doing an electronic reset or may be worth configuring a satellite on one of the user ports and see if that works.

Still might be worth programing one of the user ports it tells you how in the manual.

 

[DP+JAY]

The Snipe is now quite neatly installed on the van and working at the moment!

Now to see how long for...

Mine worked Great for about 15 months.

 

[RowleyBirkinQC]

Mine worked Great for about 15 months.

Are the issues you have recently described with the unit not parking/play in the mechanism and not locking on to sat occurring at 15 months after purchase? If so, are you not covered by the 2 year warranty?

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[DP+JAY]

The warranty from Roadpro turns out to be only 1 year.

 

[Lenny HB]

The warranty from Roadpro turns out to be only 1 year.

Under EU law all electrical equipment has a 2 year warranty.

 

[DP+JAY]

Is this classed as electrical equipment though?

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[Lenny HB]

Is this classed as electrical equipment though?

Should have said electrical/electronic, I would have thought so.

 

[DP+JAY]

The Snipe was sold as "The Avtex Snipe" by Roadpro.
They have refused a claim & referred me to Avtex who have refused a claim stating that it only has a one year warranty, despite their warranty statement.

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[Lenny HB]

I suggest a word with either Citizens Advice or Trading Standards.

Some useful links here:
Info on Electrical goods warranty
EU legal warranties
Martin Leiws's site

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[DP+JAY]

I suggest a word with either Citizens Advice or Trading Standards.

Some useful links here:
Info on Electrical goods warranty
EU legal warranties
Martin Leiws's site

Yes, I'm begining to think maybe I should be able to claim & have started a new thread in the hopes that someone can advise me.
Thanks.

 

[RowleyBirkinQC]

Unless Avtex can prove some manner of improper installation/usage as the causal factor for the issues incurred, I would think you have a warranty case.

 

[RowleyBirkinQC]

The warranty from Roadpro turns out to be only 1 year.

Interestingly, at the P'Boro show Roadpro said that one of their branded small dishes came with a 5 year warranty, but on the website the same item stated 2 years. May just have been a web admin error/oversight though.

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[eddie]

The Snipe was sold as "The Avtex Snipe" by Roadpro.
They have refused a claim & referred me to Avtex who have refused a claim stating that it only has a one year warranty, despite their warranty statement.

Broken Link Removed

If you have registered to benefit from the additional two years on top of the 12 month standard warranty.

To register, you have to provide Avtex with the serial number. As I said earlier, that this is I guess to stop Avtex giving additional warranties on Snipes that they didn't distribute.

Did you apply for the additional two year warranty with Avtex?

 

[Terry and Jan]

Hi all, we have a standard snipe fitted by Auto additions Ltd of Derby, I can fully recommend them. Speak to Tyronne the owner who will advise you on the best one. we have used our standard snipe from the shoreline of Loch Ness to the Loire Valley in France, no problem.

 

[Landy lover]

We had a parking issue with an avtex snipe - again at 15months ish bought through Capital - sent it back to Avtex with a note from Capital and had a replacement unit back within 3 days.

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[dshague]

any one know the different ,, buying ebay uk supplied from Germany cheaper than uk dealer for a snipe ..Germany supply mounting kit for free ..any problems with warrantee... is £70 to £100 more worth it to buy in uk thanks for any advice

 

[RowleyBirkinQC]

Just returned the Snipe we purchased in April 2015 under warranty for repair/exchange due to a repetitive grinding noise, presumably coming from the motor/gearing mechanism (other than this it has worked very well).

Also noticed the more recent Snipe 2 seems to be a significant overhaul of the original version:-



Advantages of the new SNIPE 2 compared to its predecessor model SNIPE 1

• New Construction: No mechanical damage when lifting the antenna from it's carry case. Improved Home position incl. Locking system ensures a firm and secure grip while driving.
• New Mechanics: The durability of the transmission has been greatly improved by the use of die-cast aluminum.
• New engine: The new powerful engine, reinforced with a 18: 1 ratio, has a high torque and provides for the alignment of less noise.
• New Controller: The new controller can store up to 13 satellites. Through the LCD display to the user all the information displayed easily and clearly. Firmware updates can be performed directly on the controller with a USB stick now very easy, without the controller must be connected or removed on the PC.

I have no connection with Red Apple Digital other than having purchased our Snipe through them online, but I can confirm they are are both competitively priced and very supportive should issues arise requiring warranty attention.

 

[Millie's Mum and Dad]

Finally, after a year of deliberating, we've had our snipe 2 fitted (also supplied by Red Apple) and it works brilliantly. Admittedly we're only away in Cambridgeshire so don't know how it'll perform in France when we go on holiday in September, but so far we'd fully recommend it

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[RowleyBirkinQC]

Fitted the Snipe 2 to our van today, very noticeable difference in how quiet/smooth the motion of the new unit is in comparison to the original version. Quickly located and locked on to Astra 2. Now we'll have to see how robust/reliable the thing is over a few trips...

 

[Kool Kroozer]

Fitted the Snipe 2 to our van today, very noticeable difference in how quiet/smooth the motion of the new unit is in comparison to the original version. Quickly located and locked on to Astra 2. Now we'll have to see how robust/reliable the thing is over a few trips...

How you getting on with your snipe 2 RB ? you been in Europe with it yet ?

 

[RowleyBirkinQC]

How you getting on with your snipe 2 RB ? you been in Europe with it yet ?

We've not been to Europe with the Snipe 2, but the Snipe 1worked OK at Parc Verger in mid 2015 (furthest South we went on that trip). No issues to report with the Snipe 2 thus far, it has worked consistently in the U.K. when we've been out an about here.

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[Moodybrook]

Ignore I have seen previous post