are dealers doing you a favour

Discussion in 'Motorhome Chat' started by slimbob, Dec 10, 2013.

  1. slimbob

    slimbob Read Only Funster

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    are dealers doing you a favour by working on your m/home .
    some dealers seem to think that they are doing you a big favour by working on your m/home.
    when it is you that are paying them
    to do a work on your m/home.
    it seems to me that some have got a bit above there station .
    I have not yet found one that I would fully trust .
    rant over:RollEyes:
     
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  2. sedge

    sedge Funster

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    Well why not have someone you DO trust do the work for you?

    eg Mark - Central Leisure Services - CLS - one of the Trade members on Fun who apart from any other 'qualifications' just so happens to be fully Swift accredited so no prob whether it's warranty or otherwise - and he worked on our Bessacar more or less from Day One bearing in mind we bought it from Marquis at Billing Aquadrome which involves a drive down the M6/M1/A45 and Mark only lives a couple of miles away from us and works on it on our drive.

    PLus he often goes to MHF rallies and sometimes takes work on during the rally, as does Ash - but not sure if he's Swift accredited or not.

    You can rest assured if his handiwork required criticism he'd have had it in spades on this very forum ! Instead of which he gets compliments.

    He's also just taken on Dometic servicing, we're pleased about that because Malcolm Rock the previous guy said he couldn't wait to retire when he came out to our fridge in the summer!
     
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  3. Spenders

    Spenders

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    She said it first....

    Wot Jenny said!
     
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  4. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    All my staff will be quite happy to call you Sir/Madam if you wish but it is much nicer to treat you as a friend and use first names.

    If we could we would do it for free, we would but the staff need to be paid and the bloody business rates don't help either.

    Peter
     
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  5. eddievanbitz

    eddievanbitz Trader - Funster

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    Some customers think as they pay us they own us! So it cuts both ways. We bend over backwards to try to get every thing right, every time, some people are deceitful, lie and untrustworthy. They then take umbrage when we refuse their work. Often their lies and deceit cause an impact on our other customers.

    So I guess deal with people you like and trust. It cuts both ways

    Eddie
     
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  6. TheBig1

    TheBig1 Funster Life Member

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    the same way that anyone has freedom of choice as to who carries out their work, it is only right and proper that dealers etc have the right to refuse work from certain people.

    in many instances that i recall, dealers and companies have done me a favour and fitted us in for work at short notice. not all dealers/workmen are conmen, in fact very few are. on the other hand theres too many people think if they pay somebody to do a job, they own them and exclusive rights to their labour till the job is done to their satisfaction

    you will find in time that there is a shortage of supply when it comes to qualified competent work on motorhomes. the good ones can and do pick and choose who they work for. can you afford to be fussy when you really are desperate for a repair?
     
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  7. Bellini

    Bellini Funster

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    I find that establishing a good relationship with a trusted specialist essential on any vehicle.

    Luckily, I have that relationship with excellent specialists on all my cars and it's worth taking time to drive further to get peace of mind.

    Which is why two of my cars go to Suffolk for specialist work when needed, 130 miles from where we live.

    And it's why I'm driving Udo to Dave Newell in February (similar distance) to have his water heater sorted and his refillable gas tank installed.

    Peace of mind counts for a lot, in my view.
     
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  8. Larby

    Larby Funster

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    My son has a garage, if he finds other items faulty when working on a car far from thanks some customers suggest you are ripping them off.

    They come in with management light on, can you just have a quick look at this they ask? Being a village garage, invaribably he does and fetches the diagnostic machine. He reads fault, prints it out, explains what needs doing and then charges them.
    What, just to plug in a machine and print a bit of paper?
    No sir, for our time and a small contribution to the thousands we invested to have a machine to read the codes.

    BY THE WAY, I can't help noting what you list as an interest in your profile ! ! :Eeek:
     
    Last edited: Dec 11, 2013
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  9. Chris

    Chris Funster Life Member

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    I find being friendly and respectful with dealers, traders etc works wonders.

    Maybe you get out what you put in .
     
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  10. camcondor

    camcondor Read Only Funster

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    I don't think its necessary to knock the OP ......his views are perfectly valid, and I must say, that does seem to be the attitude of a number of dealerships. The dealership where we store our motorhome, for instance, has an employee who told my partner that we "should be grateful" for the parking space for which we had just handed over hundreds of pounds !! Nothing to do with "grateful" actually, just getting what you paid for, that's all!

    I agree that the attitudes of a lot of dealers suck and there are a LOT of rip off artists and incompetents or couldn't-care-less types out there -as motorhomes are somewhat "niche" , the numbers of decent, competent workshops are pretty low as there are not that many in total across the board.

    The traders likely do come across clients who are unpleasant or dishonest, as that unfortunately happens, people being people, some are decent, others are not. Just as customers come across useless or dishonest traders, which unfortunately seem to plague the motor industry. That makes it all the more important to find a person or company you trust to do the work. :Eek!:
     
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  11. g8ysn

    g8ysn Funster

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    g8ysn

    fniding someone to look after your pride and joy is like finding the right partne r[ one you can trust]:thumb:
     

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  12. mariner

    mariner Funster Life Member

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    I think that the bigger they get the more detached they become from the very people who provided the means for them to become so big.

    Hartwells is a good example. I had the most appalling lack of service and basic customer care from them, when (not) carrying out warranty work on my van.

    On the other hand I had excellent service and customer care from Grupo Antonio Gerrero in Marbella who carried out the work that, Hartwells failed to do (even though they said they had), quickly and efficiently.

    This was not minor work as it involved the replacement of the gearbox after just 18 months and 9000 miles.

    Or maybe it's just the difference between Spainish and UK main dealers.




    :Smile:

     
  13. Rayb182

    Rayb182 Funster Life Member

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    I.M.O. the best company, we bought from Johnscross, and even though we have'nt seen them for a couple of years, when we go down we're treated like old friends. :thumb:
     
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  14. Jaws

    Jaws Funster Life Member

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    If you think MH dealers are bad, do not ever buy a motorcycle unless you intend doing the work your self or know a small independent one man band to do any work you want done..

    One of the driving forces of me starting up all those years ago was because I was sick of being treated like an idiot and second class citizen ..

    And to be fair, while I am sure there are many many MH dealerships who are exactly the same and as you describe, I have been really lucky and not had the misfortune to come across one yet :Smile:
     
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  15. Jim

    Jim Ringleader

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    It's because you are old Ray:Smile:
     
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  16. eddievanbitz

    eddievanbitz Trader - Funster

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    This happened yesterday. A person (can't refer to them as a customer, as we have never got that far lol)

    Rang to book in a Growler alarm to be installed on his new van, on a Saturday in January. No problems with that, all sorted and booked. When we went to do the paper work it appeared that the "person" had booked to have work carried out on his previous van some eighteen months ago.

    He had arrived on the campsite, caused a argument and left.

    Now one of the disadvantages with dealing with a specialist business that deals with motor homes is that a number of our staff have motorhomes/caravans and like to get away at weekends. Take a big chunk out of weekends through the year for shows and weekend bookings become "sparse"

    So, The staff member who's Saturday it was to work, arrived, opened everywhere up, turned everything on in reception, made his coffee and waited and waited and waited.

    Eventually he phoned the campsite and they checked that the man had booked in, but had left.

    Our staff member tried to contact the "person" but no phones we being answered.

    So a wasted morning for our staff, all being paid overtime for a "no show" customer.

    So, back to the present, we decided that given the complete lack of communication with the "person" despite us trying to contact him early the following week we needed to do something.

    Ash, one of the guys that works in the office rang the "Person" and advised him that he would have to pay in advance should he want the system installed on a Saturday in the New Year as he had had a previous weekend booking and didn't bother to either let us know that he had changed his mind on the day or even after the event.

    At this our "person" got uppity and said that it was ridiculous to expect to be paid in advance and that he wouldn't. We pointed out that given that he had let us down previously we simply wouldn't be prepared to take his booking any other way.

    He then went on to attack mode and said that he had arrived at the campsite and had been pitched next to "gypsies" and was uncomfortable so he had moved to an empty pitch and had then had a row with the warden who had shouted at him so he was so incensed he left.

    Well, luckily there have never been gypsies on Cornish Farm Touring Park, and the wardens, from the notes didn't remember having a row, they simply told him that he can't simply move onto a pitch that is empty as they're occupied or booked for other guests. The campsite has 50 pitches of which 25 are gravelled and often fully booked, especially at weekends.

    The end result is that the chap flatly refused to pay anything in advance (which makes you wonder why, if he intended to have the work carried out this time?) we flatly refused to risk wasting any more time or money on him, so the booking was cancelled.

    Many people with young families or people that work have to have work carried out at weekends. Logically, there are a lot more weekdays than Saturdays lol (I believe the ratio is about five to one:Wink:)

    I liken this sort of attitude and behaviour to the selfish way that some, book Caravan Club sites for Easter say: They'll book two or three sites to then decide closer to the time where they'll go.

    So sometimes we have to refuse work, for the sake of our sanity and our other customers.

    It does make me laugh when I read on forums that despite the money, if you've accepted the job for an agreed amount of money that you should carry out the job professionally and competently, an opinion that I wholeheartedly agree with 100% Then people go on to say that if you don't feel that as a business you can, the business should decline the work.

    Again I agree but just try turning work down and then your "Arrogant", "Unprofessional", "Ridiculous", "I'll ruin you on the forums" "I know the people that write MMM"

    Funny old world :thumb:

    Eddie
     
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  17. yorkshirepudding

    yorkshirepudding Read Only Funster

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    and strangely the only motorcycle dealer I have come across who treated me as a valued customer lost his franchise. I wonder...
     
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  18. JJ

    JJ Funster

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    It is the same throughout the world in everything involving human beings.

    Most people are nice and kind and considerate whilst some are horrid and selfish.

    I recommend hanging out/doing business with the former group... :thumb:


    JJ :Cool:
     
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  19. martin1485

    martin1485 Funster

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    Many years ago, I worked in the motor trade and we used to have a system of warning staff about potentially "difficult" customers when they brought their cars in for service - the file used to have "P.I.A." on the front which meant "pain in the ar#e".

    I subsequently joined the police and quickly found that my new "customers" were far more than that !!! :Rofl1:
     
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  20. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    Yes we've had similar experiences with a few people, thankfully in the minority but it still winds me up!:Angry:

    D.
     
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