Alan Kerr dealer not forth coming

Discussion in 'Motorhome Chat' started by Crossdude, Apr 25, 2014.

  1. Crossdude

    Crossdude Read Only Funster

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    I bought a brand new tribute motorhome from alan Kerr in July 2013
    On picking it up I wasn't given a spare master key and a table bracket was missing both items where recorded on my receipt and was told the would take two weeks to get. Also the van never came with any tyre inflation kit as it has no spare. many phone calls lost count I'm no further in getting this resolved any one got any advice on how I get this sorted.

    Keith.
     
  2. BgClick

    BgClick Funster

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    well your letting people know here thats a good start:Smile:
     
  3. Mel

    Mel Funster

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    Welcome to Fun
    I do hope you have not joined just to slag off a dealer
    2 posts both same content.

    Mel
     
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  4. Crossdude

    Crossdude Read Only Funster

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    I've joined to hopefully get some advice all I have done is stated facts nothing more.
     
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  5. Mel

    Mel Funster

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    Have you looked under the drivers seat or pasenger seat for the tyre kit?
    They can put them in some funny places.

    Mel
     
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  6. simbadog

    simbadog Funster

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    Have you contacted Tribute themselves?
     
  7. hilldweller

    hilldweller Funster Life Member

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    Do a search for "Alan Kerr" on here and maybe on Google, could be interesting for you.
     
  8. Crossdude

    Crossdude Read Only Funster

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    Mel I have had a good look but only have the jack and wheel brace
    I've owned camper vans for 30 years but this is the first one I bought
    Brand new alan Kerr have had some bad reviews before but not recently
    Alan Kerr are the main tribute dealer. Sadly I've come to the conclusion
    I'm going to have to buy a spare key myself and make the table bracket
    I go cycle racing a lot in Europe and don't want to go with one key local fiat dealer can get me one in one week. At what cost I don't know but I don't imagine it being cheap.
     
  9. hilldweller

    hilldweller Funster Life Member

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    It will bring tears to your eyes.

    So get the price. Write to AK "You have X days to produce my key or I will buy this and pursue you through the small claims court"

    Same with the horrible tyre kit.
     
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  10. pappajohn

    pappajohn Funster Life Member

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    you may find there isnt a master key on a 2013 fiat.

    The red master key on earlier Ducato's was phased out some years ago.

    The original red key system was matched to the engines ECU and if the key was lost a new ECU was also needed.....around £800.

    Keys are now programmed by dealer computer.
     
  11. Crossdude

    Crossdude Read Only Funster

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    I agree brian small claims court maybe all I'm left with but I doubt I will waste my energy on that. if nothing else maybe this post will warn people if they buy from them not to pay or take the van unless everything is in order.

    Keith.
     
  12. simbadog

    simbadog Funster

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    Have you?
    If so, what did they say?
     
  13. Crossdude

    Crossdude Read Only Funster

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    Hi simbadog had not contacted tribute direct so have just emailed customer services will post when I hear something
     
  14. simbadog

    simbadog Funster

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    That's got to be the way to go :thumb:
     
  15. pappajohn

    pappajohn Funster Life Member

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    it'll probably cost you a tenner for annual subs.

    Only a very few free posts or a few days before you must become a full member to continue posting.
     
  16. Crossdude

    Crossdude Read Only Funster

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    Hi pappajohn just paid my subs maybe one day I can help someone out
     
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  17. pappajohn

    pappajohn Funster Life Member

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    best £10 you'll ever spend.

    Just one fault diagnosed and fixed would probably cost a lot more......and you now have access to a vast knowledge base on hundreds of subjects.
     
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  18. simbadog

    simbadog Funster

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    Gassing, grey waste disposal & beer to name but three :Wink:
     
  19. tonka

    tonka Funster Life Member

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    Just to confirm my 2012 Fiat has 1 main key that flicks out the fob, the second key is a plain one..... They dont come with the old "red" key if thats what your after....

    Poor service once they have had your cash is pretty common..:Sad:
     
  20. hilldweller

    hilldweller Funster Life Member

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    Didn't stop you.

    This forum is a tiny fraction of motorhome buyers.
     
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