MaidinDevon
LIFE MEMBER
Hi All
I am hoping that you funsters can give me some advice or your thoughts about the following issue.
Our friends bought a new Fiamma awning for their motorhome about 2 months ago. It was fitted by a local motorhome/caravan repair place.
Unfortunately, the awning got caught by a gust of wind, and flipped over the van. One of the legs came off and the awning fabric got ripped by the leg. The awning does not fully retract in to the housing now. They repaired the fabric themselves and re assembled the leg which didn't look damaged. The awning was fully pegged down, although the straps weren't fitted yet. The wind wasn't excessive. Once it was repaired they put the awning out again and attached the privacy room, pegged and strapped it down. The next time there was a bit of wind the whole thing collapsed because the plastic part that attaches the leg to the awning rail failed.
They went back to the dealer and explained the situation. He has ordered the new part for them, but is going to charge them full price. He says the damage was caused by "An Act of God" and is not covered under the warranty.
What do you guys think? My feeling is that the awning is "not fit for purpose" if it is so fragile. I know that the awning flipped and they were lucky that the van wasn't damaged as well, but it was fitted and pegged down according to the manufacturers instructions and it was not particularly windy. The van is sited in a valley and usually quite sheltered.
Sorry this is such a long post, but I wanted to explain the situation fully. The new part is not that expensive, but it's the principle of the thing. Fiamma is expensive and should be more robust than that surely?
Karen
I am hoping that you funsters can give me some advice or your thoughts about the following issue.
Our friends bought a new Fiamma awning for their motorhome about 2 months ago. It was fitted by a local motorhome/caravan repair place.
Unfortunately, the awning got caught by a gust of wind, and flipped over the van. One of the legs came off and the awning fabric got ripped by the leg. The awning does not fully retract in to the housing now. They repaired the fabric themselves and re assembled the leg which didn't look damaged. The awning was fully pegged down, although the straps weren't fitted yet. The wind wasn't excessive. Once it was repaired they put the awning out again and attached the privacy room, pegged and strapped it down. The next time there was a bit of wind the whole thing collapsed because the plastic part that attaches the leg to the awning rail failed.
They went back to the dealer and explained the situation. He has ordered the new part for them, but is going to charge them full price. He says the damage was caused by "An Act of God" and is not covered under the warranty.
What do you guys think? My feeling is that the awning is "not fit for purpose" if it is so fragile. I know that the awning flipped and they were lucky that the van wasn't damaged as well, but it was fitted and pegged down according to the manufacturers instructions and it was not particularly windy. The van is sited in a valley and usually quite sheltered.
Sorry this is such a long post, but I wanted to explain the situation fully. The new part is not that expensive, but it's the principle of the thing. Fiamma is expensive and should be more robust than that surely?
Karen