AA rip off, abuse advice needed.

Discussion in 'Motorhome Chat' started by haganap, Sep 1, 2010.

  1. haganap

    haganap Funster Life Member

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    Ok following on from my windscreen thread and you may of guessed i am in a bad mood today, any one want to help/offer advice on dealing with this one.

    When my windscreen went bang I contacted safeguard emergency services from france on my iphone (mr Shiftzz) at great cost. when you ring the emergency number it is picked up by the AA, they took my details and tried to help me, the only help they could give me was to give me by text autoglasses phone number.

    I then received approx 5 junk texts from the AA whilst abroad informing me of complete and utter rubbish, ie cheap home insurance etc.

    Problem is this costs me 58p per text to receive as I did not have data roaming thingy,

    what should I do or ask for in compensation?
     
  2. Geo

    Geo Trader - Funster

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    Free RAC membership:thumb:
     
  3. Douglas

    Douglas Read Only Funster

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    Did you ever consider getting a French sim card, very often a a card can be bought for the air time an the card, this means that the card is free, of course you need A freed off phone to take a alternative service providers card.

    It does not help with your present problem but it would help in the future.


    Doug..
     
  4. Landy lover

    Landy lover Funster

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    We are with O2 on contract and when we go abroad we phone them a week before and get a euro package which costs about £3 per month and then everything is the same price as if in UK including Broadband via mobile

    Son in law went to Zimbabwee for a fortnight and did the same and texts came off our monthly free quota at 3 for 1 and phone calls were .89 incoming and £1.89 for outgoing calls as we never ever use all the texts it didn't cost anything.

    Complain to the AA - surely they are unsolicited calls
     
  5. acting_strange

    acting_strange

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    Thing first thing you should do is text back "STOP" to them and that should stop any further texts and then phone them to demand recompence:BigGrin:
     
  6. buttons

    buttons Funster

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    Depends what you want compensation for, £2-90 not a kings ransom. Personally I would put it down to a learning experience towards my next trip then I would get on with my life. You got your problems resolved be grateful. It is a sunny Thursday morning, you are in good health and the birds are singing. What more do you want to achieve.
     
  7. acting_strange

    acting_strange

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    I'm not being funny here but do you not realise that it is precisely this type of apathy that the british government/industry rely on to get away with things??

    If we were more like America and complain more often we would not now be living in "RIP OFF BRITAIN"
     
  8. buttons

    buttons Funster

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    [FONT=&quot]Sounds like you have a few issues acting_strange.:Angry:[/FONT]
     
  9. haganap

    haganap Funster Life Member

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    Ok, so just do nothing and allow them to continue to rip off Joe public without making so much as a fuss? Your right about the money, and I suppose thinking about it, that is not the issue. Its more about how can companies think they can behave in this way and get away with it?
    I might not change things but the fact I will stand up against it will give me my own gratification if nothing else, however if others stood up as well instead of adopting your apathetic attitude then things would change.

    Thanks, I thought I was going mad for a moment, your reply is exactly what I am talking about,
     
  10. buttons

    buttons Funster

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    [FONT=&quot]If you are doing it for your own gratification that’s fine.[/FONT]

    [FONT=&quot]My apathetic attitude? Speaking as one of the only members on this site that achieved a brand new replacement £40k vehicle after 6 months of use I can endorse the need to complain if you have a genuine grievance. :Smile:[/FONT]
     
  11. madbluemad

    madbluemad

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    Hi Haggers

    Sorry to hear about your problems in France. I would definatley be writing to the AA complaining about the treatment that you have recieved. I would be asking for compensation and a formal apology. Now that your back in the uk a few telephone calls and emails wouldn't go amiss.

    The other valid point is your not old enough to getting bitter and twisted so chill out a bit, the AA arent ar$ed.

    Hope all go's well.

    PS: Dump the IPHONE.

    Jim
    :Smile:
     
  12. GJH

    GJH Funster Life Member

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    Couple of points here.

    The AA do have a right to send texts because of the customer relationship established but to comply with the Data Protection Act they should offer you the chance to prevent them from doing so. That could be by texting back STOP as mentioned earlier but may depend on whatever options were offered/acted on when the policy was taken out with Safeguard. You should contact Safeguard and the AA and say that you do not want any marketing texts in future.

    The AA will have received nothing from the charges for the texts, those being levied by your phone company. You should contact the company and see if there is an alternative tariff which means you don't get charged for texts and/or any way of rejecting any texts you don't want in order to avoid charges.

    Not a case of rip off Britain at all, the (multi-national) phone companies levy these roaming charges on customers from other countries as well.

    Graham
     
  13. haganap

    haganap Funster Life Member

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    A good point Graham, but my argument is this.

    1) I am not or at least had no idea I was a member. I have breakdown cover with my insurance company and they happen to use the AA. I honestly did not know this.

    2) yes I had an option to text stop to the AA but from France this would cost me £0.54

    3) Buttons, yes I do believe I have a genuine reason to complain and be it 40p or 40k would make no difference. Jim, Im not bitter and twisted, (just yet) :BigGrin: and aways complain with passion, and dignity, I see too much major crap to worry about it in my every day life..


    AND FINALLY-----

    Obviously the AA are slightly embarrased about there actions as they have offered me a £20 M&S gift Voucher.
    So to those that say live with it its only a small amount, I say don't be nice, be fair, be honest and if your right, you get results.
     
  14. GJH

    GJH Funster Life Member

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    I don't doubt you Paul. Perhaps worth double checking the policy documentation and pointing out to Safeguard that they have a duty under DPA to make sure you have full marketing opt-out facilities up front.

    Nice result :Smile: Perhaps if you complain to Safeguard as well you might get another one :BigGrin:

    Graham
     
  15. acting_strange

    acting_strange

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    You are quite right, I'm not ashamed to stand up and say YES I do have a few issues with the way we are treated as consumers in this country.

    We are constantly being ripped off by electricity companies, gas companies, music companies and this list would go on and on and on FACT!

    Study history especially political and you will see precisely what I mean.
     
  16. jhorsf

    jhorsf Read Only Funster

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    I agree Paul nothing worse than something being taken from you, stand up for what you think is right your a reasonable chap and should expect to be treated properly:thumb:
     
  17. Road Runner

    Road Runner Read Only Funster

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    You bought into hi tech phones now you pay:Wink::Rofl1::Rofl1::Rofl1::Rofl1::Rofl1:

    I have some perspex if you need it BTW.
     
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