a question for ACSI members

Discussion in 'Motorhome Chat' started by sadlonelygit, Mar 29, 2014.

  1. sadlonelygit

    sadlonelygit Read Only Funster

    Joined:
    Jan 28, 2014
    Messages:
    155
    Likes Received:
    95
    Location:
    forest of dean
    how long does it take for them to send you the card/book/bumf after ordering.
    it's been 2 weeks and we're off on in a week to sunny spain
     
  2. Printermick

    Printermick Funster

    Joined:
    Dec 13, 2013
    Messages:
    39
    Likes Received:
    31
    Location:
    peterborough
    ASCI Book

    We ordered through caravan club and it came pretty quickly, about a week I think.
    If you don't see it soon chase your suppliers, they must have a way to deal with this
     
  3. emmitdb

    emmitdb Funster

    Joined:
    Aug 14, 2009
    Messages:
    1,600
    Likes Received:
    1,508
    Location:
    Cornwall
    Greetings,

    Send them an Email.
    We didn't receive the mini atlas with our books this year and, after an email, it arrived within the week.
    Their customer service is good and no doubt they will send another which should arrive.

    You never know, you may finish with two:Wink:
     
  4. bobandjanie

    bobandjanie Funster Life Member

    Joined:
    Apr 28, 2008
    Messages:
    4,405
    Likes Received:
    2,493
    Location:
    UK / Spain
    Where did you order it from. If from ACSI....I have had trouble there before only resolved by a post on Facebook as a last resort. If from Vicarious then it should have been with you very promptly, a call to them would be the best bet for a quick resolution. Anyone else I cannot vouch for. Jane :Smile:
     
  5. JonMac46

    JonMac46 Read Only Funster

    Joined:
    Jan 19, 2014
    Messages:
    36
    Likes Received:
    15
    Location:
    Limerick, Ireland
    My experience is direct from ACSI is about a month.
     
  6. Nethernut

    Nethernut Read Only Funster

    Joined:
    Apr 25, 2011
    Messages:
    165
    Likes Received:
    130
    Location:
    NE Scotland
    We ordered direct from ACSI, 3 months after paying, numerous emails and supposedly 2 packages posted, we cancelled the order - 3 days after ordering from Vicarious books arrived. ACSI did refund our payment. My vote will always be Vicarious now.
     
    • Like Like x 2
  7. nifty fifty

    nifty fifty Funster

    Joined:
    Sep 29, 2009
    Messages:
    136
    Likes Received:
    27
    Location:
    norwich
    we had problems this year with web ordering from acsi. it was accepting orders but when did not arrive acsi told us the order was not received. so if you ordered online chase them up

    when sorted it arrived in about 10 days
    glyn
     
  8. Reallyretired

    Reallyretired Funster

    Joined:
    Apr 27, 2008
    Messages:
    5,702
    Likes Received:
    3,207
    Location:
    Eastbourne East Sussex
    Though no help to you this year, we have a subscription with ACSI so they send it every year and quite a good discount.
     
  9. Viennese

    Viennese Funster

    Joined:
    May 21, 2008
    Messages:
    2,346
    Likes Received:
    2,520
    Location:
    Oxford
    Me too, very efficient and arrived before Christmas.
     
  10. Nethernut

    Nethernut Read Only Funster

    Joined:
    Apr 25, 2011
    Messages:
    165
    Likes Received:
    130
    Location:
    NE Scotland
    That is what we had - supposedly sent us a second book etc in mid January, still hadn't arrived in late February. What made it even more annoying was their inability to reply to queries. But, replied almost instantly when I asked them to cancel our subscription and refund charges! Really was not impressed at all.
     
    • Like Like x 1
  11. jenny and mitch

    jenny and mitch Funster

    Joined:
    Sep 16, 2010
    Messages:
    1,801
    Likes Received:
    1,555
    Location:
    Bungay Suffolk
    Vicarious books... Everytime.. :thumb:
     
    • Like Like x 1
  12. Soaringman

    Soaringman Funster

    Joined:
    Jan 24, 2012
    Messages:
    262
    Likes Received:
    292
    Location:
    Somerset
    We applied directly from the website and it all arrived in about 2 weeks, that was in February.
     
Loading...

Share This Page