3 Mobile advised me, about three weeks ago, that an upgrade was available for downloading to my E1550 dongle, for free. 
After downloading it, the laptop switched off and restarted again, indicating all was well. I then activated the dongle to access the Web, and a popup appeared stating "3conect is not working"
After reinstalling several times, still the sme popup.
oh:
Next I uninstalled 3 mobile, and transfered my sim to a MF627 dongle, (the £4.95 job, I purchased intending to unlock, but not done so yet)...well it installed the software and I again had connection.
With this knowledge, I went to our local 3 shop, explained what had happened, and before I had finished, they said "yes, there was an error in the download, here is a number which has been setup to help and talk you through the correction procedure".....seemed good so far. When I tried to contact the help line it was "no longer available"....back to 3 the next day, explained all.....they tried the number.....they saw I had laptop with me and offered to sort it for me......30 minutes later no go......dial another number, pass phone to me.......talked through correction procedures.....no joy.....battery low.....3 ask me what time they could ring me.....agree a time.....this call lasts about 90 minutes....no joy.....they suggest a fault in laptop and return it to supplier or pc clinic.:Angry:
Laptop given a clean bill of health....so I return my E1550 dongle to 3 shop and ask them to return to technical support for repair or replacement....they agree.
I retain sim card and use it in MF627 with no problems.
E1550 returned 10 days later, with covering letter..."no fault found"
Has any funster had the same experience?
Can any funster offer an explanation, or action I can take to correct this problem?
I have tried system restore to a created date before this started, without success.
Any advice would be appreciated.
Many thanks in advance.:thumb:
Nomadic
After downloading it, the laptop switched off and restarted again, indicating all was well. I then activated the dongle to access the Web, and a popup appeared stating "3conect is not working"
After reinstalling several times, still the sme popup.
oh:Next I uninstalled 3 mobile, and transfered my sim to a MF627 dongle, (the £4.95 job, I purchased intending to unlock, but not done so yet)...well it installed the software and I again had connection.
With this knowledge, I went to our local 3 shop, explained what had happened, and before I had finished, they said "yes, there was an error in the download, here is a number which has been setup to help and talk you through the correction procedure".....seemed good so far. When I tried to contact the help line it was "no longer available"....back to 3 the next day, explained all.....they tried the number.....they saw I had laptop with me and offered to sort it for me......30 minutes later no go......dial another number, pass phone to me.......talked through correction procedures.....no joy.....battery low.....3 ask me what time they could ring me.....agree a time.....this call lasts about 90 minutes....no joy.....they suggest a fault in laptop and return it to supplier or pc clinic.:Angry:
Laptop given a clean bill of health....so I return my E1550 dongle to 3 shop and ask them to return to technical support for repair or replacement....they agree.
I retain sim card and use it in MF627 with no problems.
E1550 returned 10 days later, with covering letter..."no fault found"
Has any funster had the same experience?
Can any funster offer an explanation, or action I can take to correct this problem?
I have tried system restore to a created date before this started, without success.
Any advice would be appreciated.
Many thanks in advance.:thumb:
Nomadic
