Alan Kerr dealer not forth coming (1 Viewer)

Crossdude

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Apr 24, 2014
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I bought a brand new tribute motorhome from alan Kerr in July 2013
On picking it up I wasn't given a spare master key and a table bracket was missing both items where recorded on my receipt and was told the would take two weeks to get. Also the van never came with any tyre inflation kit as it has no spare. many phone calls lost count I'm no further in getting this resolved any one got any advice on how I get this sorted.

Keith.
 

Mel

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Oct 6, 2012
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Welcome to Fun
I do hope you have not joined just to slag off a dealer
2 posts both same content.

Mel

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Mel

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Have you looked under the drivers seat or pasenger seat for the tyre kit?
They can put them in some funny places.

Mel
 
Sep 12, 2012
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Have you contacted Tribute themselves?

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Crossdude

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Mel I have had a good look but only have the jack and wheel brace
I've owned camper vans for 30 years but this is the first one I bought
Brand new alan Kerr have had some bad reviews before but not recently
Alan Kerr are the main tribute dealer. Sadly I've come to the conclusion
I'm going to have to buy a spare key myself and make the table bracket
I go cycle racing a lot in Europe and don't want to go with one key local fiat dealer can get me one in one week. At what cost I don't know but I don't imagine it being cheap.
 

hilldweller

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local fiat dealer can get me one in one week. At what cost I don't know but I don't imagine it being cheap.

It will bring tears to your eyes.

So get the price. Write to AK "You have X days to produce my key or I will buy this and pursue you through the small claims court"

Same with the horrible tyre kit.

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pappajohn

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Aug 26, 2007
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you may find there isnt a master key on a 2013 fiat.

The red master key on earlier Ducato's was phased out some years ago.

The original red key system was matched to the engines ECU and if the key was lost a new ECU was also needed.....around £800.

Keys are now programmed by dealer computer.
 
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Crossdude

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I agree brian small claims court maybe all I'm left with but I doubt I will waste my energy on that. if nothing else maybe this post will warn people if they buy from them not to pay or take the van unless everything is in order.

Keith.
 
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Crossdude

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Hi simbadog had not contacted tribute direct so have just emailed customer services will post when I hear something
 

pappajohn

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Hi simbadog had not contacted tribute direct so have just emailed customer services [HI]will post when I hear something[/HI]

it'll probably cost you a tenner for annual subs.

Only a very few free posts or a few days before you must become a full member to continue posting.

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Sep 12, 2012
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best £10 you'll ever spend.

Just one fault diagnosed and fixed would probably cost a lot more......and you now have access to a vast knowledge base on hundreds of subjects.

Gassing, grey waste disposal & beer to name but three :winky:

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tonka

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Just to confirm my 2012 Fiat has 1 main key that flicks out the fob, the second key is a plain one..... They dont come with the old "red" key if thats what your after....

Poor service once they have had your cash is pretty common..:Sad:
 
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Crossdude

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Hi yes I have the remote flip out didn't know you don't get a master any more but just wanted a spare key. First time I have bought a new vehicle and trusted they would do what they said you live and learn.

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Puddleduck

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Trading standards may also be able to help you.

The £10 sub is worth every penny - I've had great help and lots of laughs. Both appreciated.
 

daisy mae

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I`m a newbie, now 1 year
I cannot see a fault in mentioning the service , or rather the lack of it, surely it will help someone else, if they go to that dealer, forearmed is forewarned, so I think it was unfair to attack him in the first place when facts were just being put forward, some are just too ready to jump in at the first mention of a problem with a dealer, JMHO .

Crossdude Welcome by the way , this is suppose to be the friendly MHF sometimes you wouldn`t think so.

Hope you enjoy your van and happy MHoming

Margaret
 

jaytee74

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alan kerr not forth coming

got to echo DAISY MAE very dissapointed in the response and attitude showen to this poster i think his point was rellavent and his warning on this dealer should be heeded to many of these money grabbing sharks about with poor service and poor attitude the only mistake made was handing over all the cash if £500 had been held back untill key and table bracket were produced i bet they would have appeared in record time i dread to think what attitude is going to be showing when it comes to carrying out warrenty work bybthis bdealer sounds like another brownhills in the making good luck CROSSDUDE i hope everything works out and you come to enjoy the forum jt:thumb:
 
Feb 24, 2013
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I don't think anything posted in reply was meant anything other than said, as a newish member I have seen a few posts from newbies having a gripe then vanishing

It did look odd at first that the OP had waited 9 months to raise the issue with us, but then when I thought about how cross I would be after 9 months, this was a fair post

No need to judge OP or replies, lets just help sort the problem :thumb:
 

ponyboy

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Dec 19, 2012
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a bit reluctant to whinge about my dealer now but what the hell....

Hobby dealer in the midlands of England, MH in a barn in France and me in Australia. Also added to the mix is a cracked shower base which given that I reported it to the dealer six months ago when the MH was six months old, should have been sort by now but no. Still ringing from here and it's not cheap. That old banging' your head against a block wall feeling. Although in fairness to this dealer he did Finally replace the buggered leisure battery but in retrospect if I had to go through THAT again I'd have just bought it myself.
Anyway on the bright side we've just had a visit from the Royals and while i'm not a raging monarchist myself (nor the opposite either) it was lovely to see the reception they got and the good will they spread.
ponyboy

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ShiftZZ

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If I am not mistaken tribute motorhome is part of Autotrail which is owned by Trigano Group, try a mail direct to them..

Chairman of Trigano is françois feuillet possible email is françois.feuillet@trigano.fr


The only confirmed email address that I have found are..
chalbique@trigano.fr

Unconfirmed..


sales.riddiough@trigano.fr

score 1
(found Nov 2013 - )

garantiecc.sir@trigano.fr

score 0
(found Oct 2013 - blog.vivre-en-camping-car.com/post/2007/02/18 )

fchapuy@trigano.fr

score 0
(found Nov 2013 - )

contact.euracc@trigano.fr

score 0
(found Nov 2013 - www.campingcar-bricoloisirs.net )

contact.font-vendome@trigano.fr

score 0
(found Nov 2013 - )

contact.lamancelle@trigano.fr

score 0
(found Oct 2013 - www.la-mancelle.com/scripts/fr )

commandes.boutiquemdc@trigano.fr

score 0
(found Oct 2013 - www.trigano-collectivites.com )

xderousseaux@trigano.fr

score 0
(found Jul 2013 - www.trigano-remorques.com )

ngrangier@trigano.fr

score 0
(found Oct 2013 - )

adv.noval@trigano.fr

score 0
(found Oct 2013 - www.trigano-remorques.com )

contact.euroacc@trigano.fr

score 0
(found Oct 2013 - )

gdegrave.cmc@trigano.fr

score 0
(found Aug 2013 - www.campingcar-amateur.com/pag_site )

sav.mdc@trigano.fr

score 0
(found Oct 2013 - )

fchabaud.ti@trigano.fr

score 0
(found Jul 2013 - fc-porto-v-.scukou.com )

sav.rt@trigano.fr

score 0
(found Oct 2013 - )

info.ecim@trigano.fr

score 0
(found Nov 2013 - www.remorques-var.com )

cmaute.raclet@trigano.fr

score 0
(found Sep 2013 - sites.google.com/site/ufolepeureetloir/home/activites-sportives/duathlon-vetathlon-1 )

contact-residences@trigano.fr

score 0
(found Oct 2013 - www.campingce.com )

glongueville@trigano.fr

score 0
(found Oct 2013 - es.transnationale.org/empresas )

proaccessoires@trigano.fr

score 0
(found Nov 2013 - )

cjolain@trigano.fr

score 0
(found Jul 2013 - www.trigano-remorques.com )

lgallet.rmt@trigano.fr

score 0
(found Oct 2013 - )

sbezannier.raclet@trigano.fr

score 0
(found Oct 2013 - www.vente-mobilier-urbain.com )

mfeuillet@trigano.fr

score 0
(found Oct 2013 - )

terrasses.clairval@trigano.fr

score 0
(found Sep 2013 - www.terrasses-clairval.com )

sriffard.euroacc@trigano.fr

score 0
(found Sep 2013 - )

dcarre.artbois@trigano.fr

score 0
(found Jul 2013 - dbz-fun-com.scukou.com )

rperdereau@trigano.fr

score 0
(found Sep 2013 - www.viadeo.com/rss )

msanders.mdc@trigano.fr

score 0
(found Oct 2013 - www.outandaboutlive.co.uk/tentfile )

contact.mdc@trigano.fr

score 0
(found Aug 2013 - frcompanies.wemovedpro.com/companies )

mkhelifi.noval@trigano.fr

score 0
(found Jul 2013 - www.trigano-remorques.com )

mfraiche@trigano.fr

score 0
(found Oct 2013 - )

mfreiche@trigano.fr

score 0
(found Jul 2013 - www.ernstrade.com/communique )

francois-feuillet@trigano.fr

score -1
(found Oct 2013 - )
 
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Crossdude

Free Member
Apr 24, 2014
10
11
Swindon
Funster No
31,123
MH
Van conversion
Exp
30
Hi guys thank you for the welcoming post I have now mailed triango
direct. I'm driving to the Pyrenees in july to do a bike race so won't
risk that journey without a spare key and I'm looking to make a bracket
to have the table outside. for tyre inflation I'm carrying two big cans of
tyre weld and a compressor.

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