Brownhills Poor service or is it just me? (1 Viewer)

[Terry49]

I had problems with delivery of the vehicle, Autotrail Appache 700 in 2012, the vehicle is coming up to 2 years old so took it in for a list of jobs which I thought would be covered under warranty. I was told after the repairs were carried out, NOT COVERED and given a bill for £300+. Facia became "un-bonded" at the base of the microwave cupboard above the cooker, £75, Screws missing on door front cabinet beneath the TV the technician said MISSING FROM NEW, £58. Occasionally the engine battery was going flat after a short period of time, 2 days, (problem since new). leisure battery replaced at first service, problem persists so I had a solar panel fitted by an independent company (half the cost quoted by Brownhills) Fault diagnosed as "disconnected engine battery, light in cab stays on, fault due to solar panel, after market fixture £163. Took back to installer "no fault found" £60. Bed lats jamming. Repaired front bed lat. £38. Bed lats still jamming. Discussed before I drove off that the bed lats were still jamming and they had repaired the wrong thing. "would you like us to look at the problem again". NO I will take it somewhere else. Got a good deal on purchase and dreadful after sales service. Shop around and haggle Brownhills should be your last resort. TC

 

[aba]

I think that you will find 90% of the larger groups are the same in many respects.
use the smaller more personal dealers and service centres and it is just that.... more personal.

 

[daisy mae]

Brownhills weren`t interested when I went there to buy my first motorhome, no go in my book, now Spinney who are one of the big ones I can heartily recommend.:thumb::thumb:

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[tonyidle]

I had problems with delivery of the vehicle, Autotrail Appache 700 in 2012, the vehicle is coming up to 2 years old so took it in for a list of jobs which I thought would be covered under warranty. I was told after the repairs were carried out, NOT COVERED and given a bill for £300+. Facia became "un-bonded" at the base of the microwave cupboard above the cooker, £75, Screws missing on door front cabinet beneath the TV the technician said MISSING FROM NEW, £58. Occasionally the engine battery was going flat after a short period of time, 2 days, (problem since new). leisure battery replaced at first service, problem persists so I had a solar panel fitted by an independent company (half the cost quoted by Brownhills) Fault diagnosed as "disconnected engine battery, light in cab stays on, fault due to solar panel, after market fixture £163. Took back to installer "no fault found" £60. Bed lats jamming. Repaired front bed lat. £38. Bed lats still jamming. Discussed before I drove off that the bed lats were still jamming and they had repaired the wrong thing. "would you like us to look at the problem again". NO I will take it somewhere else. Got a good deal on purchase and dreadful after sales service. Shop around and haggle Brownhills should be your last resort. TC

My recent diatribe about very poor workmanship referred to a large dealer in Newark. The very same. Reading the above I'd say go to small claims court.:Angry:

 

[Stephen & Jeannie]

I bought new from brownhills !

For Brownhills read shitehawks !!!! Don't go there, bunch of charlatans !!oh:oh:oh:

 

[hilldweller]

>> Brownhills Poor service or is it just me?

Not unless you've been constantly posting problems with Brownhills since FUN started.

Based on moans here two things best avoided Swift and Brownhills and god help anyone who's bought a Swift from Brownhills.

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[WynandJean]

and there was me thinking they had vowed to rid themselves of their awful reputation after last year!

Wyn

 

[hdvrod]

Thank goodness for forums like this where these crap companies can be exposed,vote with your feet!

 

[tonka]

As long as you had the year habitation check done by an approved company all that should have been done under guarantee once approved by Autotrail.!! yes Brownhills have a poor reputation and to me it sound like you have been "stiffed"...
I also have a 2012 Apache 700... The unbonded facsia is common, due to heat from cooker, check side walls as they also can blister and fetch off the wood veneer. The power loss may be due to drain off the power supply and the controller, it has been discussed on forums in the past..

As a new vehicle, Brownwills should cover any issues in the first 12 months.
As far as I understand, In year 2 faults should be reported to Autotrail for a warrentee claim..

I had some issues and went back direct to the factory....

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[Peter JohnsCross MH]

Based on moans here two things best avoided Swift and Brownhills and god help anyone who's bought a Swift from Brownhills.

Can't comment about Brownhills but there are no problems that can't be sorted if you buy a Swift product from me or any other van for that matter should any arise.

Peter

 

[DuxDeluxe]

Sounds like a common problem.

Never bought a vehicle from Brownhills but have found both their spares and accessories people very good.

 

[pappajohn]

so all the promises of better customer sarvice by the NEW managment team all came to sweet f××k all then.

Personally i wouldnt give them the snot from my nose, let alone my business.

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[Yorick]

I just Googled them and it's so widespread, it's amazing they are still trading

Just have a quick peek at this ....


.

This is good as well

http://www.freedomroad.plus.com/Correspondence.htm

 

[Yorick]

I just Googled them and it's so widespread, it's amazing they are still trading

Just have a quick peek at this ....


.

I feel a bit of devilment coming. Will report back in a few days

 

[oldmanriver]

we bought ours from Brownhills, I would never go back, their warranty isn't worth the paper its written on, look at web site "brownfools":shout:

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[bobandjanie]

This: Link Removed

No not just you, we had a motorhome from them, never again.

It is always a good idea to check dealers out first.

Link Removed

The worst thing was we knew what they were like, but they had what we wanted. oh: Bob.

 

[Larrynwin]

so all the promises of better customer sarvice by the NEW managment team all came to sweet f××k all then.

Personally i wouldnt give them the snot from my nose, let alone my business.

Ah, I take it you don't like them John

 

[Brian and Jo]

brownhills

when you have a business,particularly in the motor industry,problems do arise from time to time,that is a fact of life.but its how you correct and deal with those problems that is important you just HAVE to make sure the customer is happy and satisfied.just my opinion as a business owner.
brian and jo

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[DuxDeluxe]

Ah, I take it you don't like them John

Nah........... sitting on the fence as usual

 

[injebreck99]

Based on moans here two things best avoided Swift and Brownhills and god help anyone who's bought a Swift from Brownhills.
[/QUOTE]

I have a Swift Bolero, and apart from the (Fiat) fuel filter problem has been very reliable and we are very pleased with it, no plans to change anytime soon.! :thumb:

 

[DuxDeluxe]

Based on moans here two things best avoided Swift and Brownhills and god help anyone who's bought a Swift from Brownhills.

I have a Swift Bolero, and apart from the (Fiat) fuel filter problem has been very reliable and we are very pleased with it, no plans to change anytime soon.! :thumb:[/QUOTE]

Fair comment. Loads of happy owners out there, but unfortunately mud sticks.....

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[JimboT]

one of the first cars I owned was a Suzuki swift no problems with that motor!
Sorry could not help myself!
Jim

 

[Dave and Ginny]

I went into the parts department for some water hose and the storeman just carried on at the computer ignoring me for a good few minutes, some lessons needed in customer service.

 

[aba]

the only buisness that I gave brownhills was when we called in for a cuppa on our way past.
the service was actually pretty standard for a cafe.

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[rangi]

I went into the parts department for some water hose and the storeman just carried on at the computer ignoring me for a good few minutes, some lessons needed in customer service.

At our local Fiat agent went in for a few bits, Guy sat gazing at a screen,

"OI! YOU IGNORING ME OR JUST TRYING TO LOOK INTELLIGENT !!!!"
"Be with you in a moment Sir"
"No mate! Serve me or phone your bloody manager! you can shop on line when I've left!!!"

 

[cruiser]

when I brought mine from Brownhills.it was 24 years ago.they were really good then.then they moved next to the a1.since then the service has really gone downhill.tried ringing them about a spare part. they kept me waiting for 10mins.then hung up on me. now that's what you call service.:Sad:

 

[kaybee]

Been to Brownhills twice for spare parts. Couldn't be bothered to source what I needed so I will not go back there. Sourced the parts myself via this web site :Angry:

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[Terry49]

Bronhills warranty

As long as you had the year habitation check done by an approved company all that should have been done under guarantee once approved by Autotrail.!! yes Brownhills have a poor reputation and to me it sound like you have been "stiffed"...
I also have a 2012 Apache 700... The unbonded facsia is common, due to heat from cooker, check side walls as they also can blister and fetch off the wood veneer. The power loss may be due to drain off the power supply and the controller, it has been discussed on forums in the past..

As a new vehicle, Brownwills should cover any issues in the first 12 months.
As far as I understand, In year 2 faults should be reported to Autotrail for a warrentee claim..

I had some issues and went back direct to the factory....

Thanks Tonka. I have had no response from Brownhills and have arranged for my Habitation Check to be done by Auto-trail in Hull. I will still be chasing then re the problem of the battery discharge. The independent fitter for the solar panel suggested the fault was the regulator but when its intermittent he couldn't guarantee that it was but seems more logical. Barbara and I follow your travels with great interest and hope to bump into you on our travels. Terry

 

[Yorick]

I feel a bit of devilment coming. Will report back in a few days

Well, I sent an email to them asking them to contact me regarding a motorhome on their website.

If they can't be bothered to follow up a sales lead, I'm darn sure they won't bother replying to a problem

 

[ronita]

We bought an Autotrail Apache 700 from Spinneys in Cheshire brand new 2012 few faults but all done with no cost to us and also provided me with a car.

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