Hi All,
Just thought I would let you know what happened when my two Elecsol 125AH batteries arrived by courier direct from the factory.
I helped the courier bring them in and the boxes were very wet. The courier told me that this was due to some plants he had delivered leaving a lot of water in the van.
The boxes were left overnight on my utility room floor which has Italian tiles with protective coating. ie expensive!
The following morning I removed the packaging and found the batteries to be soaked. The smell was acidic, but I have experienced this with cardboard when it gets soaked.
An email to the supplier resulted in this response:
It is unfortunate but unavoidable that couriers don’t always keep the packages the right way up regardless of packaging signs etc
Another battery that has come from Elecsol had a similar issue and I spoke with Elecsol and their response was as follows:
If some of the electrolyte has leaked out then top us as necessary as follows.
To open the cells use a small screwdriver and gently press up not applying too much pressure.
If any cell is slightly low customer can add small quantity of distilled water. There will be absolutely no detriment to the batteries performance if acid had come out with carrier.
The battery requires no venting at all as the gases are recombined within the valve walls internally.
So I checked and the electrolyte was OK. The batteries were then placed outside
The following morning it was clear that it had indeed been electrolyte as the floor had been stripped in patches and the penknife I used to open the boxes totally ruined!
So I contacted Elecsol and explained the situation. After a little bit of argument the owner a Mr Gallimore agreed that if I had the tiles stripped and re coated he would pay any reasonable costs.
I have suggested to Elecsol and do the same on here that if you have any batteries delivered by courier do not place them on a surface that can be damaged.
Best regards
Chris
Just thought I would let you know what happened when my two Elecsol 125AH batteries arrived by courier direct from the factory.
I helped the courier bring them in and the boxes were very wet. The courier told me that this was due to some plants he had delivered leaving a lot of water in the van.
The boxes were left overnight on my utility room floor which has Italian tiles with protective coating. ie expensive!
The following morning I removed the packaging and found the batteries to be soaked. The smell was acidic, but I have experienced this with cardboard when it gets soaked.
An email to the supplier resulted in this response:
It is unfortunate but unavoidable that couriers don’t always keep the packages the right way up regardless of packaging signs etc
Another battery that has come from Elecsol had a similar issue and I spoke with Elecsol and their response was as follows:
If some of the electrolyte has leaked out then top us as necessary as follows.
To open the cells use a small screwdriver and gently press up not applying too much pressure.
If any cell is slightly low customer can add small quantity of distilled water. There will be absolutely no detriment to the batteries performance if acid had come out with carrier.
The battery requires no venting at all as the gases are recombined within the valve walls internally.
So I checked and the electrolyte was OK. The batteries were then placed outside
The following morning it was clear that it had indeed been electrolyte as the floor had been stripped in patches and the penknife I used to open the boxes totally ruined!
So I contacted Elecsol and explained the situation. After a little bit of argument the owner a Mr Gallimore agreed that if I had the tiles stripped and re coated he would pay any reasonable costs.
I have suggested to Elecsol and do the same on here that if you have any batteries delivered by courier do not place them on a surface that can be damaged.
Best regards
Chris
