Terry
LIFE MEMBER
Hi all it's the time of year to renew MH ins Got a few quotes after getting renewal from Caravan club ins at £268 not protected NC
Caravan & camping club came in at 236 inc protected no claims, legal, for same level of cover:thumb:
Next came AF at 181 inc legal but not protected :thumb:
I explained to them all it's a self build and all took my valuation at 15k to make another.
I took the AF quote but when the docs got emailed in the small print was a 15 quid charge for agreed valuation :Angry: they wanted 7 pics etc which is standard but I objected to the 15 quid charge.They should have told me about it with the quote Rang up and they agreed to wave the charge :thumb: but then the boss put her concerns that she did not like the way they did business by trying to scank an extra 15 quid so cancel the ins before it starts come Friday and tell them why and get a refund oh:
I did as I was told only for them to try and charge me 30 quid to cancel a policy that has not started yet :Angry:I objected to this quoting distance selling rules etc but they stood firm saying they were in there rights to charge as they are only brokers and charge 30 quid for finding insurers and once I acepted and payment was made that earned them there fee.:Angryid not make any difference the fact that the policy was not live yet :Sad:
Now they had my back up so I insisted they transfer me to a boss/supervisors who would not talk to me five mins later the girl told me she would ring me back after listening to original call but I still insisted on talking to manager which I then told her I was recording our conversation--she told me I could not do that I told her if they can record me I can record them she said our recordings are for training purposes-so why do you need to listen to original call? you are not training ?---hang on while I talk to my boss
One min later-- I can confirm you will get a full refund thanks for your call
Now taken the dearer C&CC ins but not letting AF have a penny -SKANKERS:thumb:yep its cost me 40 quid more but do not want to deal with a firm that cannot be up front with there charges :Angry:
Terry
Caravan & camping club came in at 236 inc protected no claims, legal, for same level of cover:thumb:
Next came AF at 181 inc legal but not protected :thumb:
I explained to them all it's a self build and all took my valuation at 15k to make another.
I took the AF quote but when the docs got emailed in the small print was a 15 quid charge for agreed valuation :Angry: they wanted 7 pics etc which is standard but I objected to the 15 quid charge.They should have told me about it with the quote Rang up and they agreed to wave the charge :thumb: but then the boss put her concerns that she did not like the way they did business by trying to scank an extra 15 quid so cancel the ins before it starts come Friday and tell them why and get a refund oh:
I did as I was told only for them to try and charge me 30 quid to cancel a policy that has not started yet :Angry:I objected to this quoting distance selling rules etc but they stood firm saying they were in there rights to charge as they are only brokers and charge 30 quid for finding insurers and once I acepted and payment was made that earned them there fee.:Angryid not make any difference the fact that the policy was not live yet :Sad:
Now they had my back up so I insisted they transfer me to a boss/supervisors who would not talk to me five mins later the girl told me she would ring me back after listening to original call but I still insisted on talking to manager which I then told her I was recording our conversation--she told me I could not do that I told her if they can record me I can record them she said our recordings are for training purposes-so why do you need to listen to original call? you are not training ?---hang on while I talk to my boss
One min later-- I can confirm you will get a full refund thanks for your call
Now taken the dearer C&CC ins but not letting AF have a penny -SKANKERS:thumb:yep its cost me 40 quid more but do not want to deal with a firm that cannot be up front with there charges :Angry:
Terry