Ber090
LIFE MEMBER
On 5 .5.13 I ordered a couple of Gaslow parts online from Southdown's all singing website. My paypal payment went within seconds. Having received no goods or even acknowledgement by last thursday 10th I rang them at 5.05pm to be told that only one person does online business and he finished at 5.0pm, could I ring back on Friday. I rang on friday to be told he was havinfg a days holiday. Sensing my amazement the lady said she would investigate and ring me back. After 4 hrs I rang again and received a promise that she would ring me. After another hour she rang to tell me that one of the items was out of stock but would be in on monday 13th.
I rang the man who was now back from hols on monday to be told he was at the dentist. I rang back at lunch and finally spoke to him. Guess what! They had no knowledge of my order as their system had blocked it and placed with frozen orders. He agreed they had the payment and would now order the items from gaslow and I might have them for next weekend. He was genuinely surprised that I asked for a refund and gave him some useful tips on running a online business. He promised to do a paypal refund.
( I rang Gaslow and ordered the parts and they arrived today in less than 24 hours. Cheers Gaslow I will never stray again!) I rang Southdown at 4.30 pm after no refund appeared with paypal, to be told only the finance director could do a refund and he was out till today.
Today I rang their finance dept to be told the only man who could refund me was on holiday till next week. I asked for Michael Ayling MD---on hols out of the country, then Russell Ayling--- on hols and Andrew Ayling-- working at home and cant' give his number. I then asked what do you do if I offer you a 50k motorhome for 10k. You do not have anyway of paying?
I was then told that they would pay by bank transfer. Yipee I said I will give you my bank details. The lady took them and said she would do a transfer to my account today. GUESS WHAT: I got a paypal credit 10 mins later.
I have never heard such tosh from 1 company in all my life.
I will not bother them ever again. The only word they have never ever said is------------SORRY.
Amazed
Bernie
I rang the man who was now back from hols on monday to be told he was at the dentist. I rang back at lunch and finally spoke to him. Guess what! They had no knowledge of my order as their system had blocked it and placed with frozen orders. He agreed they had the payment and would now order the items from gaslow and I might have them for next weekend. He was genuinely surprised that I asked for a refund and gave him some useful tips on running a online business. He promised to do a paypal refund.
( I rang Gaslow and ordered the parts and they arrived today in less than 24 hours. Cheers Gaslow I will never stray again!) I rang Southdown at 4.30 pm after no refund appeared with paypal, to be told only the finance director could do a refund and he was out till today.
Today I rang their finance dept to be told the only man who could refund me was on holiday till next week. I asked for Michael Ayling MD---on hols out of the country, then Russell Ayling--- on hols and Andrew Ayling-- working at home and cant' give his number. I then asked what do you do if I offer you a 50k motorhome for 10k. You do not have anyway of paying?
I was then told that they would pay by bank transfer. Yipee I said I will give you my bank details. The lady took them and said she would do a transfer to my account today. GUESS WHAT: I got a paypal credit 10 mins later.
I have never heard such tosh from 1 company in all my life.
I will not bother them ever again. The only word they have never ever said is------------SORRY.
Amazed
Bernie
