Ambilkate
LIFE MEMBER
We have a Philips Lcd flatscreen tv bought it in 2007. I always used the red button service before the digital changeover especially for news and travel items ect . Well our changeover was in April and since the changeover no red button service. No one would take resposibility for this. The telephone service for the switchover and several departments later said it was not a broadcasting problem. So then we contacted Philips. They said it was a software fault and would be sorted out over the following days after changeover. After a few days no red button, contacted them again to be told that program had not even been designed so could take months:Angry:.Was furious very expensive tv not fit for the purpose we bought it for. Argos did not want to know as it had been over 4yrs since we had bought it:Angry:.
As it is now October thought i would ring Philips again to be told "Oh yes we can help you it will be sorted in the next few working days, a technician will call and sort it out, on the odd occasion if they can't do it they will take the tele away for a few days to sort it out"
I am a bit annoyed because they had not contacted me to tell me they can now resolve the problem, i did complain in April and was given a reference number you would have thought they would have contacted us.
So hopefully in the next few days a technician should be making contact we shall see.
Has anyone else had the problem with the red button service.
Kate x
As it is now October thought i would ring Philips again to be told "Oh yes we can help you it will be sorted in the next few working days, a technician will call and sort it out, on the odd occasion if they can't do it they will take the tele away for a few days to sort it out"
I am a bit annoyed because they had not contacted me to tell me they can now resolve the problem, i did complain in April and was given a reference number you would have thought they would have contacted us.
So hopefully in the next few days a technician should be making contact we shall see.
Has anyone else had the problem with the red button service.
Kate x