haganap
LIFE MEMBER
- Dec 5, 2007
- 12,754
- 26,415
- Funster No
- 974
- MH
- Niesman+Bischoff 79e
- Exp
- I'm an oldbie MH number 10
Ok one to cheer up Mr shiftz im sure but I have had a disaster in a few weeks with Orange, now having this coupled with my other recent threads should hopefully show why im now megga peeved today.
so, before going on holiday a nice fella in Pakistan or India put a data roaming package on my account. Wrong, he messed it up and put a recurring package on, it took me several phone calls to sort out all from a land line as my phone does not work in the house. Also my internet account wont access so for 3 + weeks I have been trying to sort it out and get it fixed via phone (all my land line) any how I popped in to Smoke on trent today (another story that one) and went in to the orange shop to ask them to help. The guy tried his best and said sorry sir you have actually terminated your account and the bill is £633!!!! which we took from your account but we will put straight back
I said I have never terminated my account and what are you playing at? using his phone I eventually got through to a nice girl whom seemed to speak my language, (im getting tick or Scran to ring next time as Im not sure what is more difficult a call centre in India or Newcastle upon tyne) she said I am very sorry sir but we made a mistake and by accident we closed your account instead of one with a similar number, but do not worry here is £20 for the problems we caused you .
So none the wiser as I had not tried to use my phone today I accepted that but was still left with my horrendous data roaming charges I endured whilst in France as the package they put on was not on because they have again screwed up. I tried to access my account but was unable to do so as again it says my password is wrong when it is not, when I ring they confirm my password and say no it should work,,, but it does not.
So as a customer of orange for 20 years with the same number Im not sure if its me whos jumping in the canal, my Iphone getting thrown in the canal, or me putting orange workers in the canal,
so they have eventually told me that a high up super visor person from India will call me tomorrow to help me resolve the issue,
What should I ask for.
so, before going on holiday a nice fella in Pakistan or India put a data roaming package on my account. Wrong, he messed it up and put a recurring package on, it took me several phone calls to sort out all from a land line as my phone does not work in the house. Also my internet account wont access so for 3 + weeks I have been trying to sort it out and get it fixed via phone (all my land line) any how I popped in to Smoke on trent today (another story that one) and went in to the orange shop to ask them to help. The guy tried his best and said sorry sir you have actually terminated your account and the bill is £633!!!! which we took from your account but we will put straight back
I said I have never terminated my account and what are you playing at? using his phone I eventually got through to a nice girl whom seemed to speak my language, (im getting tick or Scran to ring next time as Im not sure what is more difficult a call centre in India or Newcastle upon tyne) she said I am very sorry sir but we made a mistake and by accident we closed your account instead of one with a similar number, but do not worry here is £20 for the problems we caused you .
So none the wiser as I had not tried to use my phone today I accepted that but was still left with my horrendous data roaming charges I endured whilst in France as the package they put on was not on because they have again screwed up. I tried to access my account but was unable to do so as again it says my password is wrong when it is not, when I ring they confirm my password and say no it should work,,, but it does not.
So as a customer of orange for 20 years with the same number Im not sure if its me whos jumping in the canal, my Iphone getting thrown in the canal, or me putting orange workers in the canal,
so they have eventually told me that a high up super visor person from India will call me tomorrow to help me resolve the issue,
What should I ask for.