Insurance cover for new purchase -Mould within 4weeks?? (1 Viewer)

[Loopy from Oz]

Hi all
we are totally new to MH & have purchased a 2nd hand french motorhome. Just wondering if anyone has any ideas/ info on our recourse having only driven the van for 4weeks to discover a roof leak & excessive mould….?
(It rained the almost the entire first 3 weeks from when we collected the van)
Do we have any returns/ exchange stance with the sales company or would our French insurance cover…?? we are so disappointed as I know mould will just reappear every time we have wet weather.
any advice is greatly appreciated. cheers

 

[MC 55 FUN]

I can't imagine that an insurance company would be remotely interested, but did the vehicle come with any kind of warranty ?

 

[Loopy from Oz]

Im actually not sure…. all the paperwork is in French… I am awaiting a reply email from the company at present.

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[MC 55 FUN]

Im actually not sure…. all the paperwork is in French… I am awaiting a reply email from the company at present.

I believe we have a French member, @yodeli, who may be able to help you ?

 

[pappajohn]

French law may be different to english law, but here in the uk the selling dealer is usually responsible for making good existing faults.

If bought privately then very little recourse except good will on the sellers part or action via the small claims courts.

 

[yodeli]

Thing is as long as your are not a member you can't use the "private messaging" function.
As soon as you have paid your membership (see upper toolbar subscribe) you will be able to send me a copy of the French papers if you wish so. I will then be able to tell you what you can do.

Amicalement
Frankie

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[yodeli]

Hi all
we are totally new to MH & have purchased a 2nd hand french motorhome. Just wondering if anyone has any ideas/ info on our recourse having only driven the van for 4weeks to discover a roof leak & excessive mould….?
(It rained the almost the entire first 3 weeks from when we collected the van)
Do we have any returns/ exchange stance with the sales company or would our French insurance cover…?? we are so disappointed as I know mould will just reappear every time we have wet weather.
any advice is greatly appreciated. cheers

You should have a warranty paper coming with the selling, unless private ! Do take pics. You need evidences.

 

[scotjimland]

You say it was from a 'sales company' .. so my first course of action would be to go back to them and show them the problem..

as Frankie said.. take pics to show the mould and damp. A picture is better than a 1,000 words.

 

[yodeli]

French law may be different to english law, but here in the uk the selling dealer is usually responsible for making good existing faults.

If bought privately then very little recourse except good will on the sellers part or action via the small claims courts.

Same here PPJ !

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[DBK]

Where is the mould? It shouldn't just appear so quickly but it might reappear having been a long standing problem. Alarm bells are ringing in my head that you might have a vehicle with a long standing damp problem and this might mean serious trouble.

 

[Loopy from Oz]

thank you all. the van is still under the manufacturer's 'body" warranty so we will just have to wait and see what the "damp test" results are….. reading some older posts on similar topics does have me aware that a damp test may not always be a definitive answer..fingers crossed for all good outcomes.