We're on holiday in S Spain and have ended up in three shops operated by Chinese staff and have been shocked as to how miserable or surly they have been. We have been followed around the stores by staff who then seem to find it disturbing when we've asked for help and we've struggled to get a smile or greeting out of any of them.
I returned some items today that had failed after one or two days' use and nearly ended up having a row as they nearly refused to accept the returns and then had the audacity to state that they did not want me returning any of the replacement items if they failed again.
I know that Spain has different laws regarding the sale of good acts, returns etc. but I don't expect to have someone try to shout at me because I had the front to return items that had failed so quickly. (The laws in the UK seem to be much more favourable to the consumer than they are in Spain).
I've never had such bad customer service; I have been to Spain many times and often use Chinese shops in the UK so it seems to me that Chinese shop keepers really don't care about their customers in Spain. Am I wrong? If I am not, what makes them so unhelpful here in Spain?
I returned some items today that had failed after one or two days' use and nearly ended up having a row as they nearly refused to accept the returns and then had the audacity to state that they did not want me returning any of the replacement items if they failed again.
I know that Spain has different laws regarding the sale of good acts, returns etc. but I don't expect to have someone try to shout at me because I had the front to return items that had failed so quickly. (The laws in the UK seem to be much more favourable to the consumer than they are in Spain).
I've never had such bad customer service; I have been to Spain many times and often use Chinese shops in the UK so it seems to me that Chinese shop keepers really don't care about their customers in Spain. Am I wrong? If I am not, what makes them so unhelpful here in Spain?