Yesterday we pulled up for lunch at a service station off the A66 Salamanca to Caceres road and when we finished I sat at the wheel and in front of me was a crack in the windscreen about 20cm in length which was not there when we stopped.
We made our way to Plasencia camp site from where I contacted Carglass Spain via internet and booked an appointment at Caceres. Within the hour I had a telephone call from Carglass and they asked a few questions about the vehicle, VIN, make etc and could I send them a picture of the front of the vehicle to make sure that it was the vehicle I was talking about (they thought it was an 'A' class). They also asked me for my insurance details and said they woud contact my insurer in France for permission to go ahead with the job and they would get back to me. I got a call about 15 minutes later from Carglass France who wanted to know if there was any excess on my policy, No.. After another 1/2 hour I got a call back from Autoglass Spain who confirmed that the job was approved and could I get to their Caceres branch at 10.00am this morning, no problem.
Here I am now sat at Caceres ACSI site with a new windscreen and no hassle after a three hour replacement and my thanks go to Carglass for their help and professionalism throughout the process.
Pictures of crack in screen (not very clear) &
windscreen removed.
Steve
We made our way to Plasencia camp site from where I contacted Carglass Spain via internet and booked an appointment at Caceres. Within the hour I had a telephone call from Carglass and they asked a few questions about the vehicle, VIN, make etc and could I send them a picture of the front of the vehicle to make sure that it was the vehicle I was talking about (they thought it was an 'A' class). They also asked me for my insurance details and said they woud contact my insurer in France for permission to go ahead with the job and they would get back to me. I got a call about 15 minutes later from Carglass France who wanted to know if there was any excess on my policy, No.. After another 1/2 hour I got a call back from Autoglass Spain who confirmed that the job was approved and could I get to their Caceres branch at 10.00am this morning, no problem.
Here I am now sat at Caceres ACSI site with a new windscreen and no hassle after a three hour replacement and my thanks go to Carglass for their help and professionalism throughout the process.
Pictures of crack in screen (not very clear) &
Steve