haganap
LIFE MEMBER
- Dec 5, 2007
- 12,711
- 25,974
- Funster No
- 974
- MH
- Carthago C Tourer
- Exp
- I'm an oldbie MH number 9
Just wanted to highlight some excellent service for a change. I was having problems with a semitronic sat system that I purchased. I contacted maxview enquiring about the likely diagnosis of the fault. A very kind customer service girl (hannah) informed me that it was likely to be the gearbox/motor mechanism. I then purchased from Hannah £142 worth of new gearbox/motor and casing. It came this am. I plugged it all in and Voila nothing-
Infact it was exactly the same fault as was on the other one. I then rang Hannah again and enquired about said problem, Hannah took time out to speak to colleagues and to a service engineer to try and diagnose the problem. They seem to think it may actually be the control box.
Hannah then said she would send me out a control box - foc- to test out the system and then deal with the shortfall/overpayment when it was all working.
That my friends is what customer service is all about.
so thankyou Hannah and Maxview. :thumb:
Infact it was exactly the same fault as was on the other one. I then rang Hannah again and enquired about said problem, Hannah took time out to speak to colleagues and to a service engineer to try and diagnose the problem. They seem to think it may actually be the control box.
Hannah then said she would send me out a control box - foc- to test out the system and then deal with the shortfall/overpayment when it was all working.
That my friends is what customer service is all about.
so thankyou Hannah and Maxview. :thumb: