Sundowners
LIFE MEMBER
Having purchased and installed a new cooker for our motorhome - we went away for a few days with the grandchildren and had cause to use it. At first we thought we could smell gas, but put the smell down to the newness burning off, using oven and two left burners, whilst having the door and skylight open while in use. Next day used oven and right hand burner, could smell a burning smell and found flames coming out from under the hob. Immediately turned off gas at source. We believe that the leak is behind the front panel at the oven control. This can only be accessed by removing the side panel which is pop-riveted on. It could not have been caused by any installation we or a qualified gas engineer would have done.
We have been in touch with the supplier and they have passed us onto Dometic to arrange for an engineer to come and have a look.
Our question is, do we have the right to request the cooker be taken back. We don't want a repaired one and we now have total lack of confidence in this cooker. Also the thought of what could have happened to any one of us, like if we had been outside whilst kids inside, it doesn't bear thinking about.
Also is our contract with the supplier and not Dometic. Should they be arranging a visit from the engineer.
What do you legal eagles say? Your advice would be much appreciated.
We have been in touch with the supplier and they have passed us onto Dometic to arrange for an engineer to come and have a look.
Our question is, do we have the right to request the cooker be taken back. We don't want a repaired one and we now have total lack of confidence in this cooker. Also the thought of what could have happened to any one of us, like if we had been outside whilst kids inside, it doesn't bear thinking about.
Also is our contract with the supplier and not Dometic. Should they be arranging a visit from the engineer.
What do you legal eagles say? Your advice would be much appreciated.