Emmit
LIFE MEMBER
Hi All,
In the ongoing saga of my (our's when it's working???) 7" Sat Nav;
Last night I sent Navibuzz the following email via Ebay.
I am in receipt of this item that I ordered on the 21st August.
I am having great difficulty in switching the device on and off. The switch for this purpose does not respond except to the most severe pressure (and even then, not immediately).
Please provide an address for this purpose.
Regards
PS Please do not suggest that I take the item to a repair facility. I live in a rural location and I do not have access to such premises.
- - - - - - - - - - - - - - - - - - - - -
This morning I awoke to find the below message waiting for me.
I have to say that Navibuzz's Customer Service is quite frankly astonishing.
It says,
"Dear buyer,
Thank for letting us know and pls dont worry, we will help you sort it out soon. if it is really faulty, you can return it back to us under 2 years warranty.
as you said it could turn on but need the most severe pressure and not immediately. For this issue, pls charge the device for 12 hours and reset it to try again. There is a reset hole at the back of the GPS. Please kindly hold it down for about 5 seconds with the touch pen.
After the reset you have to reset the navigation path: Please slide up the main menu to second page, then you will see the navi path icon, click it and you will see the path /ResidentFlash /Primo/igo.exe. please click the button on the right side of the bar, and then click /ResidentFlash,and then PRIMO, and another igo.exe, now you will get back to the bar page, means the settting is done, you can click the back icon on the left top to exit.
Hope this will help you and keep us informed.
- - - - - - - - - - - - -
I was alright and understanding everything until the third paragraph. Are they talking about me connecting the unit to the computer or is all that to be done with the unit unconnected. It mentions exe files which I thought was computer speak but I'm disinclined to start a process that I don't understand. The kids tell me that a computer can't be broken. I don't believe them.
Can anyone out there 'Walk me through what they're on about?
Big Thanks in advance
.
In the ongoing saga of my (our's when it's working???) 7" Sat Nav;
Last night I sent Navibuzz the following email via Ebay.
I am in receipt of this item that I ordered on the 21st August.
I am having great difficulty in switching the device on and off. The switch for this purpose does not respond except to the most severe pressure (and even then, not immediately).
Please provide an address for this purpose.
Regards
PS Please do not suggest that I take the item to a repair facility. I live in a rural location and I do not have access to such premises.
- - - - - - - - - - - - - - - - - - - - -
This morning I awoke to find the below message waiting for me.
I have to say that Navibuzz's Customer Service is quite frankly astonishing.
It says,
"Dear buyer,
Thank for letting us know and pls dont worry, we will help you sort it out soon. if it is really faulty, you can return it back to us under 2 years warranty.
as you said it could turn on but need the most severe pressure and not immediately. For this issue, pls charge the device for 12 hours and reset it to try again. There is a reset hole at the back of the GPS. Please kindly hold it down for about 5 seconds with the touch pen.
After the reset you have to reset the navigation path: Please slide up the main menu to second page, then you will see the navi path icon, click it and you will see the path /ResidentFlash /Primo/igo.exe. please click the button on the right side of the bar, and then click /ResidentFlash,and then PRIMO, and another igo.exe, now you will get back to the bar page, means the settting is done, you can click the back icon on the left top to exit.
Hope this will help you and keep us informed.
- - - - - - - - - - - - -
I was alright and understanding everything until the third paragraph. Are they talking about me connecting the unit to the computer or is all that to be done with the unit unconnected. It mentions exe files which I thought was computer speak but I'm disinclined to start a process that I don't understand. The kids tell me that a computer can't be broken. I don't believe them.
Can anyone out there 'Walk me through what they're on about?
Big Thanks in advance
.