C
Customer
Deleted User
Within our family we have 2 Bessacarr motorhomes and as motorhomes go they are great vehicles. The Fiat reversing judder issue does detract from an otherwise excellent vehicle but hopefully this well known problem will soon have a solution.
However, I wish we stumbled across this website before parting with sizable sums of money to Marquis motorhomes! I have read the comments made by other users and feel the need to echo these concerns.
As sales facilities go, Marquis provide acceptable service but when the transaction goes beyond the sales team it all goes horribly wrong. As a 58 plate vehicle, it went into Marquis Cheively in November 2008 and was returned in April 2009. They were given a list of defects and would you believe that after a 5 month repair, less than half were completed and worse still, the vehicle was returned unsafe.
Calls to Bessacarr Customer Care have suggested that Marquis have not charged Swift (Bessacarr) for the PDI and therefore Swift suggest it was not performed. This would explain the list of repairs needed, many of which should have been identified at PDI.
It is fair to say that our gripe is with Marquis Aftersales and mostly their so called Aftercare Manager. How many people would pay £50,000 plus for a car and accept a 5 month repair. How many would accept repairs where safety covers are left off 240volt heaters risking serious injury or death!
If you are thinking of buying a motorhome then be warned, Marquis boldly claim that they NEVER give refunds. A good company would say they do but NEVER HAVE TO! There are other Motorhome suppliers out there and just maybe they value you as a customer and your life!
BE WARNED
However, I wish we stumbled across this website before parting with sizable sums of money to Marquis motorhomes! I have read the comments made by other users and feel the need to echo these concerns.
As sales facilities go, Marquis provide acceptable service but when the transaction goes beyond the sales team it all goes horribly wrong. As a 58 plate vehicle, it went into Marquis Cheively in November 2008 and was returned in April 2009. They were given a list of defects and would you believe that after a 5 month repair, less than half were completed and worse still, the vehicle was returned unsafe.
Calls to Bessacarr Customer Care have suggested that Marquis have not charged Swift (Bessacarr) for the PDI and therefore Swift suggest it was not performed. This would explain the list of repairs needed, many of which should have been identified at PDI.
It is fair to say that our gripe is with Marquis Aftersales and mostly their so called Aftercare Manager. How many people would pay £50,000 plus for a car and accept a 5 month repair. How many would accept repairs where safety covers are left off 240volt heaters risking serious injury or death!
If you are thinking of buying a motorhome then be warned, Marquis boldly claim that they NEVER give refunds. A good company would say they do but NEVER HAVE TO! There are other Motorhome suppliers out there and just maybe they value you as a customer and your life!
BE WARNED