Southdowners
Free Member
We had to return to Travelworld again to have a number of items sorted out. One of the problems we had was that we couldn't get the newly fitted (by Travelworld) alarm to set. It set sometimes but wasn't at all consistent and would also sound when we went in - despite pressing the disarm button before opening the door.
Anyway, Travelworld have told us (rather unconvincingly) that in order to arm/disarm the alarm we need to be beside the cab and not the door, which is further down the side of the vehicle. They say that because of the insulation, etc the alarm sensor won't work if used alongside the main body of the vehicle.
The reason we stay a bit unconvinced is that when we picked the vehicle up after the alarm and other items had been fitted no-one mentioned the above. Surely if it makes the difference between being able to use the alarm or not someone should have told us. During handover the alarm was set and disarmed and we were shown how to set it so we can leave our dog inside without the alarm being triggered - so its not as if the alarm procedure wasn't explained. At no time were we told we couldn't use it beside the habitation door - which is where you'd normally be if trying to gain access.
Prior to our visit we sent our list of snags to rectify to Travelworld, again no-one mentioned the above nor did they when we got to Travelworld this time. It was only mentioned when we were just about to leave and decided to test the alarm and realised we were in the same situation. The Travelworld guy pointed it near the habitation door (the only door) as we had - so I assume he didn't know it couldn't be used there. After several tries and another guy coming out to assist it was decided that you have to use it near the cab.
Obviously we now feel uncertain about the alarm. Is what Travelworld have told us standard practice? Or are we being fobbed off?
Anyway, Travelworld have told us (rather unconvincingly) that in order to arm/disarm the alarm we need to be beside the cab and not the door, which is further down the side of the vehicle. They say that because of the insulation, etc the alarm sensor won't work if used alongside the main body of the vehicle.
The reason we stay a bit unconvinced is that when we picked the vehicle up after the alarm and other items had been fitted no-one mentioned the above. Surely if it makes the difference between being able to use the alarm or not someone should have told us. During handover the alarm was set and disarmed and we were shown how to set it so we can leave our dog inside without the alarm being triggered - so its not as if the alarm procedure wasn't explained. At no time were we told we couldn't use it beside the habitation door - which is where you'd normally be if trying to gain access.
Prior to our visit we sent our list of snags to rectify to Travelworld, again no-one mentioned the above nor did they when we got to Travelworld this time. It was only mentioned when we were just about to leave and decided to test the alarm and realised we were in the same situation. The Travelworld guy pointed it near the habitation door (the only door) as we had - so I assume he didn't know it couldn't be used there. After several tries and another guy coming out to assist it was decided that you have to use it near the cab.
Obviously we now feel uncertain about the alarm. Is what Travelworld have told us standard practice? Or are we being fobbed off?