bailey

Guys
Just to keep you up to date regarding this door my dealer contacted swift (not the other way round as promised)the up shot is that swift did not inform the dealer that they should relace the strut not just the stop catch The reslt of which is they now await the parts required my m/home has already been with the dealer for a week and i was looking forward to Glencoe this w/end (dont think so) i have e/mailed Swift c/servies to see as away of customer care they could sent the strut over night i await there response and will keep you up to date of developments


Bill

bailey

Ash i seem to have had some problems sending pm did you get the one am to day and my e/mail

Thanks again for your Help

Bill

SwiftGroup

Hi Bill,

Please accept my apologies, it seems I typed my e-mail address incorrect, it should have read: technicalsupport@swiftleisure.co.uk.

However, I have received your PM, and have passed it over to our Customer Care Team for their investigation. I have asked that someone from their team contact you directly.

Thanks,

Ash

bailey

Ash rec e/mail last night from head of team door resolved once again thanks for all your help and assistance

Bill

ddavewoods

got a recall letter regarding the door from swift today it says about having the gas strut replaced with a non pressurised version and a lower door retainer fitted to stop the door flexing.

all well and good, but the door doesnt close properly already, it has to be slammed shut for the bottom catch to make properly.

does this mean the door is already warped, or do you think the mods will correct it ??

Dave

__________________
Dave & Sharon

dave jm

Like most on this topic best advise would be...Take the m/h to your dealership get them to decide if door needs replacing..they will then put claim into Swift..then wait for another engineer from the warrenty to inspect it..this is the way i have had to do it..my sugestion get it in A.S.A.P...Dave

dave jm

See your door has been done in such a very short time Baily..well done...Have just got back from a week in Spain and quess what on the doormat was my 3rd letter tellling me of a defect to the hab door..i then phoned Swift to be told the warranty dept: have inspected the m/h..(which by the way is in a locked barn in a secured storage)and have refused the work because I'm the 2nd owner even though the m/h is only 2yr old...so much for warrentys....Will be going down on Sat: to a dealership for px...maybe Hymer/?/?/?...Dave

GeoffM

We too have had three letters for recall on the Bessacarr door.
The door has never fitted too good from new so we had to slam it to close at the bottom; the remote locking failed to operate correctly and the service engineer has confirmed that the door has delaminated, hence new door and frame.
We would have had a new unit fitted last Friday but the door was delivered to our agent damaged. Apparently, many doors are delivered unfit to install and the delays in getting new units is frustrating, to say the least.
No matter! all will be sorted at some stage.