theresa

had e,mail from swift today telling us we can take the van to aproved repairer for recall on hab door, dose anyone know if caraliesure at scorrier near redruth cornwall are an aproved swift repairer. or where can i get a list westcountry aproved repairers as we are based near falmouth in cornwall

ddavewoods

our Kon Tiki 645 2007 doesnt shut properly at the bottom either, needs a damn good slam to secure it, dealer told me this was normal !

sent e mail to swift today.



I have a 2007 Kon Tiki 645 the bottom catch of the door does not fit properly and needs to be slammed to make it close, I have taken it to the dealer who says that this is NORMAL i cannot beleive that is the case, please could you advise.

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Dave & Sharon

SpongeBobsDad

Hi don`t be fobbed off by your dealer if you`r not satisfied with them get in touch with Swift . If the door on your motor home is the same type that was fitted to my voyager it will probably need replacement or at least checking .

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Yesterday is history. Tomorrow is a mystery. And today? Today is a gift. That's why we call it the present.

bailey

I received a letter from Swift on the 15th jan 2010 asking me to book my m/home into the local dealers to have a simple mod done(Removal of gas strut and the fitment of a door/stop retainer) droped of m/home on sat 6th feb and due to pick it up sat 13th feb this suits me.Low&Behold i get a second letter to day telling me to book my m/home in to have a mod done to the habitation door this time they state that my door requires the replacement of the fitted pressurised gas strut and replaced with a non pressurised strut also a lower door retainer i contacted the dealer to see if they are aware of this revised mod they are in the dark and have not rec the letter from Swift i scaned in the letter and e/mailed them i also contact Swift but just got the run around i know that sometimes Swift monitor this Forum and wonder if he can shed some light on this also i have the e765s model thedoor cant go back to the wall because of the 240 volt supply skt

Bill

SwiftGroup

Hi Bill.

I can understand the confusion surrounding the Euramax Doors, but I have already answered your question earlier today (just in case you missed it):

http://www.motorhomefun.co.uk/motorh...tion-door.html

And Andy has also responded to your specific question regarding the opening of the door earlier in this thread (again, just in case it was missed):

http://www.motorhomefun.co.uk/bessac...n-doors-4.html

If you have any other questions, please do not hesitate to contact me directly, I'll be gald to help.

Thanks,

Ash
technicalsupport@swiftliesure.co.uk

dave jm

YES Ash their is a lot of confusion over these doors and no one at Swift seems to be doing anything about it...I for one have written/phoned..I've even had the dealership tell me thats it not the gas strut thats at fault it's the door itself and it needs replacing but will take 8/10 weeks before they can get the door from Swift...dont you have these parts in stock...or at least lias to the dealers on the customers behalf and cut the red tape that goes on at Swift....too many chiefs and not enough indians...the end word should be CUSTOMER CARE and that sells motorhomes...Yours respectfully...Dave..(1 unhappy customer)

bailey

Ash the point im trying to make is when i went to the dealers with my m/home they only new about the door stop not the gas strut and to date they still dont know what to do i had to e/mail them Swifts last letter about the gas strut Also when we looked at the door stop parts they received from swift it became aparent that the door on my Model would not go back far enough to the wall because of the 240 volt skt that is next to the door. I Also complined to your Tech dept about having to slam the door to shut even at that the door does not close properly i was told that this was not a problem and quote( the door was designed to be slamed )this door has been back on 3 ocassions to the dealer in order for them to secure the rods within the door as they are always coming loose i have sent 4 e/mails last week and yesterday to swift to try and get closure on this no respone what so ever from Swifts c/services when you think that you pay 57k for this model to get trated like this is ridiculous i realy admire your input to this forum at times it must be hard it is a pity there are not more like you within the Swift Group

Thanks

Bill

SwiftGroup

Hi Bill,

I can understand your frustration, and if you would like to send me an e-mail / PM with your details, I can ask our Customer Care team to investigate why you have not had a response to your e-mails.

I would add it does take a few days to respond, simply because of the volume of enquiries we receive.

Thanks,

Ash